Mid Market Account Manager

Absorb • Gibsonton, FL

7d • Remote

About The Position

As a Mid-Market Account Manager at Absorb Software, you will drive revenue growth by helping customers expand their use of Absorb and identifying upsell and cross-sell opportunities. You will develop a deep understanding of each client’s business and align Absorb’s solutions with their goals. Success is measured by net retention within an assigned book of business.

The role involves managing renewals and opportunities within assigned accounts, building strong client relationships, and coordinating with internal teams to support the client lifecycle. You will also maintain product knowledge, manage sales pipeline reporting, and contribute to improvements in sales processes and output.

Requirements

• Post-secondary degree, preferably in business or a related field.
• 3 years of experience successfully managing client relationships and driving revenue growth through upselling.
• Very strong time-management and organizational skills.
• Very strong verbal and written communication skills.
• Outgoing and personable nature with a sales-driven attitude and ability to work well as part of a team.
• Ability to thrive in a dynamic, fast-paced environment that changes constantly.

Nice To Haves

• SaaS or technology sales experience.
• Experience working with a global client base.
• Strong Microsoft Office skills, primarily Excel and PowerPoint.
• Fluency in additional languages.
• Experience working with industry tools such as Salesforce.

Responsibilities

• Increase net dollar retention across an assigned book of business through upsells and cross-sells.
• Negotiate client contract renewals, focusing on increased Annual Recurring Revenue and long-term relationships.
• Generate and close land-and-expand opportunities within assigned accounts.
• Prepare proposals and other client-facing documentation to support the sales process.
• Identify and develop meaningful client relationships.
• Manage and report the sales pipeline accurately on a monthly and quarterly basis.
• Understand Absorb subscription models and answer client questions effectively.
• Participate in team meetings and projects to improve sales processes and sales output.
• Develop strong internal relationships to support the client lifecycle.
• Stay current on product releases and training seminars to maintain thorough product knowledge.

Benefits

• Fully remote-first work with flexible work arrangements.
• Comprehensive health and wellness benefits, including retirement savings programs, eligibility for two different bonus plans, generous time off, and medical and dental benefits based on country of location.
• New-hire equipment allowance and monthly flex allowance.
• Career growth and internal mobility opportunities.
• Employee-driven diversity, equity, and inclusion programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level