Account Manager (Mid-Market)

Vendelux • New York, NY

2d • $120,000 - $150,000 • Hybrid

About The Position

Vendelux is seeking an Account Manager to manage a complex portfolio of customers and help shape the company's Customer Success function. The role covers the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations, with a focus on product adoption, customer outcomes, and retention. The Account Manager will manage multiple active workstreams, build business cases demonstrating customer ROI, and take a creative, persistent approach to retaining at-risk accounts.

The position is hybrid, with four days per week in Vendelux's New York City office. It also requires travel to customer sites at least two days per month. The Account Manager will contribute to customer community-building through webinars, case studies, and events.

Requirements

• At least four years of experience in Customer Success, Account Management, or a hybrid of both.
• Proven experience owning the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts simultaneously in a fast-paced environment.
• A persistent, creative approach to customer retention.
• Willingness and ability to travel to meet customers in person and build face-to-face relationships.
• Highly accountable and self-directed, with no need for frequent follow-up.
• Strong communication skills, including the ability to navigate difficult conversations with customers and internal stakeholders.

Nice To Haves

• Experience at a B2B SaaS or high-growth technology company.

Responsibilities

• Manage the full customer lifecycle, including onboarding, enablement, renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage competing priorities with urgency and precision, including at least nine active workstreams at a time.
• Lead structured onboarding and training programs to accelerate time-to-value and long-term product adoption.
• Run proactive meeting campaigns and renewal processes to ensure accounts remain engaged.
• Negotiate renewals and expansions and build business cases that demonstrate clear ROI.
• Drive retention through creative and persistent efforts, including outreach, in-person visits, pilot extensions, and involving leadership when appropriate.
• Travel to customer sites at least two days per month to strengthen relationships and accelerate outcomes.
• Support customer community-building through webinars, case studies, and events.

Benefits

• Competitive base salary and bonus.
• Equity.
• Healthcare covering medical, dental, and vision.
• 401(k).
• Catered lunch every day in the NYC office.
• Unlimited PTO.
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year's week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed