Mid Market Account Manager

Charter Communications • Rochester, NY

1d • Onsite

About The Position

As a Mid Market Account Manager at Spectrum, you will manage client relationships and drive business growth by upselling, renewing, and retaining voice, data, and video services for existing customers in the Mid-market and Enterprise segments. You will use a consultative approach to strengthen client partnerships, increase revenue, and reinforce Spectrum’s reputation for trusted solutions.

This is an office-based role with occasional travel to customer locations. The position involves account management and sales activity, including outreach to prospective clients, customer proposals, sales database maintenance, and collaboration with internal teams.

Requirements

• High school diploma or general education degree (GED).
• Working knowledge of computers, computer networking, Internet solutions, and fiber-connected networks.

Nice To Haves

• Bachelor’s degree in a business-related field.
• Account management or sales experience in the telecommunications B2B industry.
• Practical experience using CRM systems such as Salesforce.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Upsell voice, data, cloud, and video services to existing customers and secure contract renewals within assigned segments.
• Win back former customers by presenting compelling solutions and incentives.
• Achieve monthly revenue quotas through strategic account management and targeted sales activities.
• Initiate contact with prospective clients through telephone outreach, cold-call visits, networking, and participation in industry events.
• Develop customer-centric proposals that articulate Spectrum’s value proposition.
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management.
• Maintain comprehensive sales databases to track activity and customer information.
• Work with Sales Support and Marketing teams to drive successful account outcomes.
• Participate in sales meetings and training sessions to deepen knowledge and expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED