Account Manager - Industrial Water Treatment
About The Position
Veolia is seeking an experienced Account Manager in its CSM business to work with customers across diverse industries, developing chemical water and process treatment solutions. The role combines sales with technical advising and customer relationship management, with a focus on improving water and energy sustainability, optimizing profitability, and protecting customer assets. The Account Manager analyzes and optimizes chemical treatment programs, conducts sample testing, prepares technical service reports, and recommends operational improvements. The position also executes account-management plans and business reviews, develops value-generation projects, meets revenue targets, manages pricing and commercial negotiations, and builds a pipeline of recurring profitable business. The role requires safe work in accordance with EHS policies and procedures.
Requirements
- Bachelor's degree or equivalent in Biology, Chemistry, Environmental Science, or Chemical, Industrial, or Mechanical Engineering/Technology; alternatively, at least 8 years of direct field and water-treatment industry experience. High school education is required.
- Chemical water treatment experience.
- At least 4 years of technical sales experience, with demonstrated success in account management, revenue growth, and customer relationship building.
- Experience with consultative selling and technical solution development.
- Full valid driver's license and willingness to travel; learner's permits and G1/G2 licenses do not qualify.
- Strong problem-solving skills and technical curiosity.
- Proficiency in mathematical calculations and chemistry concepts.
- Ability to perform sample analysis and testing, with mechanical and electrical aptitude for small-scale equipment and instrumentation.
- Strong interpersonal and communication abilities, active listening, and a customer-focused mindset.
- Excellent time management in fast-paced environments, and ability to work independently and collaboratively.
- Comfort working in industrial environments.
- Ability to lift and carry up to 50 lbs as needed; frequency varies by worksite.
Nice To Haves
- Openness to continuous learning and professional development.
Responsibilities
- Analyze, build, and optimize chemical treatment programs for cooling water, boiler water, wastewater, and Memchem applications.
- Conduct sample testing and prepare technical service reports that interpret customer data and recommend operational improvements.
- Execute the Account Management Excellence Program, including service plans, value-generation plans, and business reviews.
- Plan and communicate value-generation projects that support water and energy sustainability and improve asset protection.
- Meet annual revenue targets and manage margin reviews, price escalations, and commercial negotiations.
- Maintain a healthy sales funnel and secure new, recurring, profitable business opportunities.
- Follow all EHS policies and procedures and work safely.
Benefits
- Medical, dental, and vision insurance starting on day one.
- Life insurance.
- Paid time off.
- Paid holidays.
- Parental leave.
- 401(k) plan with a 3% default contribution plus matching.
- Flexible spending and health savings accounts.
- AD&D insurance.
- Disability insurance.
- Tuition reimbursement.
- Comprehensive technical and commercial training.
- Direct mentorship from experienced Account Managers.
- A pathway to Account Manager promotion with direct account responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
