Account Representative - Industrial Water Treatment

Water Technologies•Grand Rapids, MI

About The Position

Veolia is hiring an Account Representative in its Chemical Solutions and Monitoring (CSM) division. The role is designed to launch a technical sales career in industrial water treatment, providing technical and commercial support under the guidance of Account Managers. The position includes comprehensive technical and commercial training, direct mentorship, and a career pathway to Account Manager with direct customer responsibilities after demonstrating commercial excellence. The Account Representative supports analysis and optimization of chemical treatment programs for cooling water, boiler water, wastewater, Memchem, and process applications. The role also involves testing, analysis, technical reporting, customer interactions, business reviews, proposal development, and learning consultative selling, revenue management, margin analysis, and commercial negotiation. The employee works in industrial environments and must follow all EHS policies and procedures. Veolia describes its purpose as supporting communities and industries in ecological transformation through solutions for decarbonization, depollution, and resource regeneration. Its Water Technology Business works on challenges involving water scarcity, quality, productivity, and energy.

Requirements

  • 2–4 years of experience in an industrial environment.
  • Affinity for customer-facing or sales environments.
  • Full, valid driver's license; a learner’s permit or G1/G2 class does not qualify.
  • Willingness to travel.
  • Technical curiosity and strong problem-solving skills.
  • Proficiency in mathematical calculations and chemistry concepts.
  • Excellent communication and interpersonal abilities.
  • Customer-focused mindset and eagerness to learn sales processes.
  • Strong analytical and report-writing capabilities.
  • Ability to work collaboratively under mentorship.
  • Comfort working in industrial environments.
  • Commitment to continuous learning and professional development.
  • Physical capability to lift and carry up to 50 lbs as needed; frequency varies by worksite.

Nice To Haves

  • Bachelor's degree in Biology, Chemistry, Environmental Science, or Engineering/Technologist (Chemical, Industrial, or Mechanical); listed as preferred.

Responsibilities

  • Assist in analyzing and optimizing chemical treatment programs for cooling water, boiler water, wastewater, Memchem, and process applications under Account Manager guidance.
  • Conduct testing and analysis and prepare technical reports for Account Manager review and final approval.
  • Participate in business reviews and proposal development while learning consultative selling techniques.
  • Support Account Management Excellence Program activities, including Service Plans and Value Generation Plans.
  • Gain hands-on experience in industrial environments and develop customer relationship skills.
  • Learn revenue management, margin analysis, and commercial negotiation fundamentals.
  • Work safely and follow all EHS policies and procedures.

Benefits

  • Medical, dental, and vision insurance starting day one.
  • Life insurance.
  • Paid time off.
  • Paid holidays.
  • Parental leave.
  • 401(k) plan with a 3% default contribution plus matching.
  • Flexible spending and health savings accounts.
  • AD&D insurance.
  • Disability insurance.
  • Tuition reimbursement.
  • Comprehensive technical and commercial training.
  • Direct mentorship from experienced Account Managers.
  • Career pathway to Account Manager with direct account responsibilities.
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