Account Manager

Swank Motion Pictures • St. Louis, MO

6d • Hybrid

About The Position

The Account Manager is responsible for helping Swank Motion Pictures’ K-12 customers succeed by ensuring timely access to required movies, promoting additional services, technologies, and content, and building client relationships through routine communication and meetings. The role also handles contract renewals and maintains accurate client contract and purchase documentation. It requires business skills in relationship management, strategic planning, communicating client issues to management, and ensuring issues are resolved and documented. The position pursues strong outcomes through open partnerships with customers, internal departments, and other stakeholders to implement, maintain, and support the company’s products and services.

The Account Manager licenses movie content to clients’ streaming platforms, enters and verifies data in the CRM, supports clients with K-12 programs and platform use, and develops the perceived value of Swank’s K-12 products. Client support covers pricing, movie orders and reminders, promotional materials, selections and confirmations, renewals, platform access and features, licensing coverage and permitted use, company updates, and general inquiries. The role also manages cancellation and retention conversations, conducts orientations and platform training, coordinates support resources, trains incoming Account Managers, maintains client and renewal records, communicates with Accounting about invoicing and account requirements, and notifies relevant departments of website updates. Travel of up to 10% to client sites and conferences is required.

The position offers a hybrid work environment, with the ability to work remotely one day per week.

Requirements

• One to three years of demonstrated success in account management.
• A proven track record of developing positive client relationships and seeking ways to increase client satisfaction and loyalty.
• Good communication skills, including listening well and showing interest in what others have to say.
• A high degree of commitment to the organization and professionalism in the workplace.
• Good organizational skills and the ability to manage tasks in a high-volume, high-stress environment.
• Flexibility to meet business needs within other Swank departments as necessary.
• Proven data-entry work experience.
• Bachelor’s degree required.

Responsibilities

• Develop and maintain strong relationships with clients.
• Accurately license required movie content to clients’ streaming platforms.
• Enter a high volume of data into the CRM daily and verify its accuracy.
• Build the perceived value of Swank K-12 products with clients.
• Assist and communicate with clients by phone, email, and some in-person visits regarding K-12 programs and usage, pricing, movie orders and reminders, promotional materials, movie selections and confirmations, contract renewals, platform access and features, licensing coverage and permitted use, and company updates.
• Manage cancellation and retention discussions and work with customers to identify solutions that support continued partnerships.
• Maintain urgency and thought leadership in client interactions and follow-up.
• Travel up to 10% to client sites and conferences to maintain existing business and build relationships with prospects and clients.
• Conduct new-contact orientations, including platform training, and coordinate additional resources to support customer success.
• Train incoming Account Managers.
• Track and maintain accurate records for current clients and contract renewals.
• Maintain ongoing communication with Accounting regarding invoicing, contract details, and account-specific requirements.
• Notify appropriate departments of updates needed for websites.

Benefits

• Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products.
• 401(k) plan with employer match.
• Competitive paid time off, including vacation, personal time, holidays, and winter break.
• Ability to work remotely one day per week in a hybrid work environment.
• Company-sponsored volunteer and community outreach opportunities.
• Organizational growth potential through a company-sponsored online learning platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level