Account Manager - Local Government (NYC)
About The Position
Esri is seeking an Account Manager to join its State & Local Government account team and work with New York City government customers. The role partners with large, complex cities and applies geospatial technology to help customers optimize and expand their adoption of Esri technology, identify growth opportunities, and advance their missions. The successful candidate is customer-oriented, collaborative, and able to identify and implement strategies that address organizational challenges. The Account Manager builds customer relationships, develops location strategies, maintains a pipeline of business opportunities, and represents Esri at industry events. They learn customer organizations, stakeholders, business drivers, budgeting, and acquisition processes; communicate the value of Esri technology; and manage sales and account processes. The role also works across Esri to define and execute account strategies and uses visual storytelling to propose customer solutions. Domestic or international travel of 25–50% is required.
Requirements
- At least 2 years of enterprise sales and/or relevant consulting or program management experience.
- Experience creating partnerships and establishing oneself as a trusted customer advisor.
- Understanding of account management, account planning, and opportunity strategy creation.
- Demonstrated knowledge of large, complex government organizations and new technology trends, with the ability to translate this knowledge into customer solutions.
- Ability to negotiate, present, and support visual storytelling across all levels of an organization.
- Ability to travel domestically or internationally 25–50%.
- Bachelor’s degree in GIS, business administration, or a related field.
- Must be authorized to work for any employer in the United States; visa sponsorship is not available.
Nice To Haves
- Understanding of GIS, Esri technology, and enterprise government operations and how they relate to one another.
- Experience managing the sales life cycle.
- General knowledge of data science or spatial analysis and its use in problem solving and uncovering organizational patterns and trends.
- Knowledge of industry fiscal years, budgeting, and procurement cycles.
- Master’s degree in GIS, business administration, or a related field.
Responsibilities
- Build relationships with new and existing customers; prospect, develop, and implement location strategies for organizations.
- Maintain a healthy pipeline of business growth opportunities and use social media and other avenues to build a professional network.
- Participate in and present at trade shows, workshops, and seminars.
- Demonstrate industry knowledge and its relevance to GIS; identify customer stakeholders and business drivers; and understand customer budgeting and acquisition processes.
- Use solution-selling skills to understand customer needs and business challenges.
- Explain the value of Esri technology in relation to New York City government needs, and conduct research and professional development to anticipate customer needs and trends.
- Execute account management and sales processes for opportunities.
- Use whiteboard sessions and other techniques to support visual storytelling and propose appropriate solutions.
- Work with teams across Esri to define and execute account strategies, leveraging domain knowledge; take initiative to resolve issues.
Benefits
- Medical, dental, and vision benefits.
- Basic and supplemental life insurance for employees and their families.
- 401(k) and profit-sharing programs.
- Minimum accrual of 80 hours of vacation leave.
- Twelve paid holidays throughout the calendar year.
- Opportunities for personal and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
