Account Manager

Republic Services • Pleasant Grove, UT

8d

About The Position

The Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role also increases sales within the existing customer base by offering the full suite of Republic Services products. The Account Manager builds customer loyalty, supports retention and pricing initiatives, completes contractual renewals, and works with operations to resolve service issues. The position uses Salesforce to document customer interactions and regularly reviews retention activities, progress toward goals, and key relationships with the Sales Manager.

Requirements

• Minimum of 1 year of relevant sales experience.
• Valid driver’s license.

Nice To Haves

• Waste or transportation industry experience.

Responsibilities

• Maintain and retain existing customers by building effective, long-term relationships and customer loyalty.
• Maintain thorough knowledge of the Company’s services, lines of business, pricing structures, and appropriate additional offerings.
• Complete contractual re-signs with existing customers to extend relationships and increase profitability where appropriate.
• Respond to cancellation requests in accordance with the established escalation policy.
• Proactively communicate with customers or respond to them in support of company pricing initiatives.
• Use Salesforce daily to schedule and document activities, including calls, meetings, and proposals.
• Capture customer emails and minimize rate restrictions and customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress versus goals, and key customer relationships.
• Partner with the operations team as needed to address customer service issues.
• Build relationships and increase Company visibility through Company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
• Perform other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance
• Accidental death and dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed