Account Manager

Allied Universal • San Diego, CA

5d

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places they protect. The Account Manager guides, develops, and motivates security officers and supervisors to deliver high-quality service and maintain a safe environment.

The role oversees staffing and scheduling, team performance and employee relations, client relationships, incident response, compliance, training, site standards, and operational inventory. It also involves managing payroll and costs, including limiting unbilled overtime and controlling inventory-related expenses.

Requirements

• High school diploma or equivalent.
• Meet any applicable state or local licensing requirements, which may be required before employment.
• Valid driver’s license if driving a company vehicle or a personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen and the ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory-related costs.
• Planning and organizing skills.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Use AI-powered technology to schedule security officers, meet client contract hours, and minimize unbilled overtime.
• Hire, coach, and manage security officers and supervisors, including overseeing payroll, performance, and employee relations.
• Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and coordinate with clients and internal teams.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels and costs, including non-billed overtime and turnover costs.

Benefits

• Medical, dental, and vision coverage.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation time accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED