Account Manager

Spot Inc.•Charlotte, NC

7d•Onsite

About The Position

Spot’s Account Managers use the company’s services and freight solutions to identify potential customers, nurture relationships, and build lasting partnerships. They prospect, communicate, quote, develop, operate, and maintain customer accounts. The role combines business development and customer growth with freight operations, service delivery, and achievement of sales and revenue targets. This is a non-exempt position under the Fair Labor Standards Act and is eligible for overtime. It is onsite five days a week in Charlotte, North Carolina, with a stated start date of early 2027. Base pay is $50,000, with potential commission within the first year. Spot offers medical, dental, and vision benefit options and PTO.

Requirements

Bachelor’s degree.
At least 2 years of sales and customer service experience.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills, including persuasiveness, confidence, and resilience.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, ability to multitask, and sense of urgency.
Confident decision-making, problem-solving, and issue-resolution skills.

Nice To Haves

Knowledge of the logistics industry.

Responsibilities

Understand prospective clients’ shipping requirements and manage a consistent sales pipeline through cold calls and ongoing communication.
Develop and execute a unique strategy for each customer account to pursue continuous, profitable growth while honoring the commitment to never give back freight.
Advise customers on service offerings, market trends, and industry standards; provide quotes that consider variable factors; and develop strategies and solutions for each client’s challenges.
Maintain operational efficiency for customer freight through load building, scheduling, issue escalation, and capacity securement.
Work with Carrier Sales to secure viable freight options; contact carriers for additional options and track shipments when necessary.
Achieve and exceed monthly sales margin and revenue expectations while meeting customer service levels and KPIs.
Communicate proactively with customers, fulfill commitments, exceed service expectations, and investigate and facilitate resolution of shipment and delivery problems.