Account Manager

ExtensisHR•Iselin, NJ

About The Position

ExtensisHR is seeking an Account Manager to serve as a strategic relationship builder and client advocate. The role is responsible for managing assigned client relationships and coordinating internal resources to deliver HR, benefits, payroll, compliance, and other PEO services. The Account Manager advises clients on how ExtensisHR’s services can support their business objectives, employee needs, growth, satisfaction, and retention. The position includes conducting regular client business reviews, addressing concerns, supporting renewals, collaborating with Sales and Implementation on new-client transitions, maintaining accurate client records, and monitoring account performance through dashboards, KPIs, and reporting tools. The Account Manager also delivers benefit presentations and client-facing materials and stays informed about ExtensisHR’s service offerings. Effective and ethical use of AI tools is a key function of the role. The Account Manager is expected to remain aware of relevant AI applications, use AI to enhance productivity and decision-making, and continue developing AI proficiency. The work environment is typically quiet and climate-controlled, with standard office equipment. The role may be performed in a hybrid or remote setting depending on business needs and employee accommodation. Occasional travel may be required. The stated salary range is $90,000–$120,000.

Requirements

1–3 years of experience in client services, account support, or administrative roles.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Excellent written and verbal communication skills in formal and informal business settings.
Collaborative mindset and willingness to learn from senior team members.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
Strong attention to accuracy and detail.
Effective analytical and critical-thinking skills.
Team-oriented, results-focused approach and strong work ethic.
Ability to be agile and flexible with assignments.
High ethical standards.
Ability to use AI tools ethically and effectively and continue developing AI proficiency.
Ability to sit or stand for extended periods while performing desk-related work.
Ability to use a computer, keyboard, and mouse for prolonged periods, involving repetitive motion.
Ability to lift and carry office supplies or equipment up to 20 pounds.
Ability to occasionally bend, reach, and twist to retrieve files or supplies.
Ability to walk throughout the office, including between departments and meeting rooms.
Ability to communicate effectively in person and by phone or video conference, and to maintain attention for extended periods.

Nice To Haves

Strong preference for experience supporting employee benefits or benefits-related programs.
Bachelor’s degree or equivalent experience preferred.

Responsibilities

Serve as the primary contact for assigned clients and build trusted relationships with business leaders and decision-makers.
Coordinate with internal teams, including HR Business Partners, Payroll Specialists, Benefits Advisors, and Compliance, to ensure services are delivered seamlessly.
Advise clients by understanding their business objectives and aligning PEO services with their growth and employee needs.
Conduct regular business reviews to assess client satisfaction, identify opportunities, and share insights on HR and workforce trends.
Proactively identify and resolve client concerns and challenges in a timely and effective manner.
Support client renewals and retention strategies by demonstrating the value of the partnership and services.
Collaborate with Sales and Implementation teams to support smooth transitions for new clients.
Maintain accurate client records, communications, and service requests in internal systems.
Monitor client satisfaction and advocate internally for service enhancements or escalations when needed.
Deliver benefit presentations and client-facing materials clearly and professionally.
Monitor account performance using dashboards, KPIs, and reporting tools.
Stay current on ExtensisHR service offerings to identify opportunities for enhanced client support.
Use AI tools ethically and effectively, maintain awareness of relevant AI applications, and develop AI proficiency.
Occasionally travel as required.

Benefits

Competitive compensation and performance-based incentives.
Progressive paid-time-off program, including volunteer and life-event leave.
Group medical, dental, vision, and life insurance from day one.
401(k) with company match.
Voluntary benefits, including 529 College Savings, home and auto insurance, and pet care.
Student loan assistance program.
Onsite wellness rooms and free Headspace meditation app access.
Professional development and career advancement programs.
Employee Referral Program.
Retail and entertainment discounts.
Social and community outreach committee supporting an inclusive culture and networking.
Complimentary coffee and snacks when in the office.