Account Manager

Spot Inc.•Indianapolis, IN

7d•Onsite

About The Position

Spot Freight’s Account Managers use the company’s services and freight solutions to identify prospective customers, nurture relationships, and build lasting partnerships. They prospect, communicate, quote, develop, operate, and maintain customer accounts. The role involves understanding clients’ shipping needs, building customer-specific growth strategies, advising customers on logistics and market conditions, and coordinating freight operations to meet service expectations and performance targets. This is an onsite position in Indianapolis, Indiana, five days per week. The position is non-exempt under the Fair Labor Standards Act and is eligible for overtime. The stated base pay is $45,000, with potential commission within the first year. The anticipated start date is early 2027.

Requirements

Bachelor’s degree.
At least 2 years of sales and customer service experience.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills, including persuasiveness, confidence, and resilience.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, multitasking ability, and a sense of urgency.
Confident decision-making, problem-solving, and issue-resolution skills.

Nice To Haves

Knowledge of the logistics industry.

Responsibilities

Understand prospective clients’ shipping requirements and manage a consistent sales pipeline through cold calls and ongoing communication.
Design and execute a strategy for each customer account to create continuous, profitable growth while honoring the commitment to never give back freight.
Advise customers on service offerings, market trends, and industry standards; provide quotes that consider relevant variable factors; and develop strategies and solutions for client challenges.
Maintain freight operations and efficiency through load building, scheduling, issue escalation, and capacity securement.
Work with Carrier Sales to secure viable freight options; contact carriers for additional options and track loads when necessary.
Meet or exceed monthly sales margin and revenue expectations while ensuring customer service levels and KPIs are met.
Communicate proactively with customers to fulfill commitments and service expectations, investigate shipment or delivery problems, and facilitate their resolution.