Account Manager

Fortive•Austin, TX

About The Position

The Account Manager manages a high-volume portfolio of customers across North America, driving renewals, upsell, and cross-sell opportunities while maintaining strong customer engagement and retention. The role focuses on customer relationships, measurable customer value, and scalable account-management motions in a fast-paced environment. The position also involves coordinating with Customer Success, Marketing, Product, and Professional Services to support onboarding, product utilization, customer value, and go-to-market initiatives. The Account Manager represents customer feedback internally to help inform product enhancements and service offerings. Accruent is a provider of solutions for managing the built environment, including real estate, physical and digital assets, and integrated technology systems. It serves more than 5,000 customers across over 100 countries. Accruent describes its employee development approach as “Grow Without Limits,” offering resources, coaching, and support for personal and professional growth.

Requirements

At least 3 years of experience in inside sales, account management, or customer success within B2B SaaS or enterprise software.
Proven success managing high-volume, lower-ARR portfolios with recurring revenue models.
Track record of meeting or exceeding revenue and retention goals.
Strong communication and relationship-building skills.
Experience using Salesforce or similar CRM platforms.

Nice To Haves

Background in asset management, facilities, operations, or real estate-focused software.
Familiarity with inside-sales motions and scalable account-management practices.

Responsibilities

Manage a large portfolio of accounts with recurring revenue models, ensuring timely renewals and account health.
Build trusted relationships with key decision-makers to drive product adoption and customer satisfaction.
Conduct regular outreach to identify growth opportunities and mitigate churn risk.
Meet revenue targets through renewals, upsell, and cross-sell within assigned accounts.
Maintain accurate forecasting and pipeline management in CRM systems.
Partner with Customer Success to support seamless onboarding and ongoing product utilization.
Follow sales-process discipline, CRM hygiene, and account-governance best practices.
Use data and insights to prioritize outreach and improve efficiency.
Participate in continuous improvement initiatives to enhance inside-sales scalability.
Collaborate with Marketing, Product, and Professional Services to deliver customer value and support go-to-market initiatives.
Represent customer feedback internally to inform product enhancements and service offerings.