Account Manager 1, Enterprise Direct Sales

Comcast Resume•Atlanta, GA

22d

About The Position

The Account Manager provides strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. The role develops and manages account strategies for named customers, identifies incremental revenue opportunities, retains embedded services, and manages customer relationships and satisfaction while meeting annual revenue and retention objectives. The Account Manager sells Comcast Business Class services to local and regional enterprise and mid-market accounts, including solutions such as Advanced Voice and Metro Ethernet. The position manages renewals, revenue, sales opportunities, quotas, funnels, and forecasts, and collaborates with Sales, Finance, and Operations leadership on account plans and sales and retention strategy. The role requires regular attendance and may involve nights, weekends, variable schedules, and overtime as necessary.

Requirements

5–7 years of relevant work experience.
Skills in direct selling, relationship management, and sales.
A bachelor's degree is preferred; Comcast may also consider coursework and experience or extensive related professional experience.

Nice To Haves

Bachelor's degree.

Responsibilities

Meet or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities.
Renew customer contracts to protect and grow existing revenue streams.
Maintain regular contact with assigned accounts and ensure Comcast Business Services is positioned and aligned with customer needs.
Initiate and deliver proposed solutions for assigned customers, including Advanced Voice, Metro Ethernet, and other Business Class products as appropriate.
Maintain customer satisfaction and serve as the primary escalation point for customer issues.
Manage the cultivation, execution, and delivery of sales and services to local and regional enterprise and mid-market accounts.
Collaborate with Sales, Finance, and Operations leadership to develop account management plans and strategies to optimize sales and retention.
Position and sell Comcast Business Class services to multiple organizational levels, including C-level and executive personnel.
Manage existing revenue, sales opportunities, quotas, funnels, and forecasts consistent with regional, divisional, and corporate goals.
Exercise independent judgment and discretion in matters of significance.
Maintain regular, consistent, and punctual attendance, and work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.
Follow Comcast's Operating Principles, prioritize the customer experience, learn and advocate for its technology and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.