Account Manager

Swank Motion Pictures • St. Louis, MO

7d • Hybrid

About The Position

The Account Manager is responsible for ensuring customer success by enabling timely access to required movies, promoting additional services, technologies, and content offerings, and building relationships within Swank Motion Pictures’ K-12 division through regular client communication and meetings. The role manages contract renewals and maintains accurate records of client contracts and purchases. It requires relationship management, strategic planning, communication of client issues to management, and follow-through to ensure issues are resolved and documented.

The position seeks excellent outcomes through open partnerships with internal and external customers, other departments, and stakeholders. The Account Manager helps implement, maintain, and support the products and services sold by Swank Motion Pictures, and supports clients’ use of Swank K-12 programs and streaming services. The role also includes client retention, platform orientations and training, coordination with internal teams, accurate CRM data entry, and travel of up to 10% to client sites and conferences.

Requirements

• One to three years of demonstrated success in account management.
• A proven track record of developing positive client relationships and seeking ways to increase client satisfaction and loyalty.
• Good communication skills, including listening attentively and showing interest in others.
• A high degree of commitment to the organization and professionalism in the workplace.
• Good organizational skills and the ability to manage tasks in a high-volume, high-stress environment.
• Flexibility to meet business needs within other Swank departments as necessary.
• Proven data-entry work experience.
• Bachelor’s degree required.

Responsibilities

• Develop and maintain strong relationships with clients.
• Accurately license required movie content to clients’ streaming platforms.
• Enter high volumes of data into the CRM daily and verify entries for accuracy.
• Build perceived value in Swank K-12 products with clients.
• Assist and communicate with clients by phone, email, and some in-person visits about K-12 programs and usage, product pricing, movie orders and reminders, publicity and promotional materials, movie selections and confirmations, contract renewals, platform access and features, licensing coverage and permitted use, and service updates.
• Manage cancellation and retention conversations and work with customers to identify solutions that support continued partnerships.
• Maintain urgency and thought leadership in client interactions and follow-up.
• Travel up to 10% to client sites and conferences to maintain existing business and build relationships with prospects and clients.
• Conduct new-contact orientations, including platform training, and coordinate additional resources to support customer success.
• Train incoming Account Managers.
• Track and maintain accurate records for current clients and contract renewals.
• Maintain ongoing communication with Accounting regarding invoicing, contract details, and account-specific requirements.
• Notify appropriate departments of website updates needed.

Benefits

• Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products.
• 401(k) plan with employer match.
• Paid time off, including vacation, personal time, holidays, and winter break.
• Ability to work remotely one day per week.
• Company-sponsored volunteer and community outreach opportunities.
• Organizational growth potential through a company-sponsored online learning platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level