Account Manager

Allied Universal • Louisville, KY

6d

About The Position

Allied Universal Janitorial Services is hiring a Janitorial Account Manager to oversee day-to-day operations at an assigned customer site. The role manages janitorial staff and account operations, including hiring, training, scheduling, payroll, and employee relations. The Account Manager builds and maintains relationships with clients and employees, coordinates support services, resolves problems, and ensures high-quality janitorial service and customer satisfaction. The position also manages uniforms, equipment, supplies, and vehicles, maintains appropriate inventories, and responds to after-hours emergencies as required. The listed salary is $54,999.88 per year.

Requirements

• Bilingual Spanish and English, including reading, writing, and speaking.
• Excellent computer skills, including Excel, Word, and PowerPoint.
• Verbal and written communication skills.
• Ability to work a flexible schedule with different on-call times daily.
• Experience in the janitorial industry or ability to be trained in the janitorial industry.

Nice To Haves

• Six months of business management, operations, or supervisory experience in facilities or client-focused sites; preferred but not required.
• Management experience in a union environment; preferred but not required.
• At least one year of management experience and cleaning experience; preferred but not required.

Responsibilities

• Supervise day-to-day janitorial operations at an assigned customer site.
• Manage janitorial staff, including scheduling, payroll, training, hiring, disciplining, and terminating employees.
• Ensure the client site receives high-quality janitorial services.
• Build and maintain effective relationships with customers and employees.
• Handle escalated issues and situations appropriately.
• Hear and resolve employee grievances.
• Manage uniforms, equipment, supplies, and vehicles used at the account, maintaining appropriate inventories and meeting customer and company requirements.
• Communicate proactively with the customer, meet regularly, listen to issues, and provide expertise and solutions.
• Ensure complete customer satisfaction.
• Enforce Allied Universal policies as outlined in handbooks, handouts, and the company portal.
• Coordinate needed support services and solve problems to run the account effectively.
• Provide after-hours emergency response as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed