Account Manager (Inside Sales Representative)

Worthington Steel • Worthington, OH

6h

About The Position

The Account Manager (Inside Sales Representative or ISR) manages the day-to-day commercial relationship with assigned customers. The role ensures accurate and timely order execution, proactively supports customer needs, protects account profitability, and coordinates internal resources to deliver an excellent customer experience.

The ISR works closely with Territory Managers and Supply Chain teams to meet customer needs, provide accurate and timely quotes, and take ownership of customer issues through resolution. The role builds trusted customer relationships through proactive communication, identifies account opportunities and risks, and supports customer growth and retention.

Requirements

• Strong customer service and relationship-building skills.
• Strong written and verbal communication skills.
• Commercial mindset and ability to identify customer needs, opportunities, and risks.
• Ability to interpret customer demand, pricing, and account activity.
• Strong problem-solving and decision-making skills.
• Excellent organization, prioritization, and time management skills.
• Strong attention to detail and accuracy.
• High level of integrity, accountability, and trust.
• Proficient computer skills, including Microsoft Office and Excel.

Nice To Haves

• Basic steel product and processing knowledge.

Responsibilities

• Serve as the primary day-to-day contact for assigned accounts, building strong relationships through proactive communication, timely updates, confirmation of requirements, and follow-through on customer needs and commitments.
• Manage order entry, order tracking, status review, releases to shipping, and account follow-up to support accurate and timely execution from order receipt through shipment.
• Partner with Supply Chain and other internal functions to support material flow, inventory levels, demand visibility, and service performance; monitor customer demand, forecast changes, and anticipated releases, and communicate changes to internal partners.
• Maintain accurate customer, material, and pricing information; monitor customer needs and account activity; and communicate risks, opportunities, competitive activity, and potential growth opportunities to the Territory Manager.
• Own day-to-day resolution of customer concerns, including quality claims, delivery issues, pricing discrepancies, invoicing, and short pays, coordinating with internal partners and escalating when appropriate.
• Collaborate with Sales, Supply Chain, Operations, Quality, Logistics, Purchasing, Finance, and other internal partners to support effective account management and customer service.
• Provide coverage for out-of-office team members and ensure continuity of customer service, communication, and execution.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed