Account Manager

Swank Motion Pictures • St. Louis, MO

5d • Hybrid

About The Position

The Account Manager at Swank Motion Pictures drives customer success, strengthens relationships, and identifies opportunities for growth and innovation. The role serves as a proactive, solutions-oriented partner who anticipates customer needs, challenges existing processes, and develops solutions to improve the customer experience and internal operations. The Account Manager builds lasting customer relationships, maximizes program awareness and utilization, supports retention, and identifies opportunities to expand business.

The position also serves as an internal problem-solver and collaborator, working with Account Executives, Rights Management, Marketing, and other departments to streamline processes, resolve challenges, and implement improvements. The successful candidate is adaptable, resourceful, comfortable with change, takes ownership of outcomes, and uses data and customer insights to make informed decisions. Success is measured by customer satisfaction, retention, business growth, innovation, problem-solving, efficiency improvements, and contributions to the ongoing development of customer service practices.

The role reports to the Vice President of Distribution Partnerships. A bachelor’s degree is required. The company offers the ability to work remotely one day per week.

Requirements

• At least two years of experience in customer service and fulfillment.
• Strong organizational skills, problem-solving abilities, and adaptability when handling multiple projects and customers.
• Ability to develop strong customer relationships and improve customer satisfaction and loyalty.
• Strong attention to detail and ability to manage high-volume data entry.
• Comfort with technology, including Microsoft Office and CRM systems.
• Bachelor’s degree required.

Responsibilities

• Develop and maintain strong customer relationships to maximize program utilization and customer satisfaction.
• Respond to customer inquiries within 24 hours and ensure timely resolution of issues.
• Support contract renewals in collaboration with the Account Executive, with a goal of completing all renewals each quarter.
• Provide customers with regular program updates, including movie selections, promotional materials, and new releases.
• Suggest and implement process improvements to enhance customer service and order fulfillment.
• Adapt to changes in technology, products, and processes, and demonstrate a commitment to continuous learning.
• Collaborate with Account Executives, Customer Relationship Managers, and internal teams to address customer concerns and drive business success.
• Participate in team meetings and brainstorming sessions, contributing to a positive, solution-oriented environment.
• Process customer orders with 98% accuracy and ensure fulfillment within five business days.
• Maintain accurate CRM data, with 100% accuracy in monthly updates.
• Assist with departmental projects to move initiatives forward.
• Enter short-content details into the system accurately and on time.

Benefits

• Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance.
• 401(k) plan with employer match.
• Paid time off, including vacation, personal time, holidays, and winter break.
• Ability to work remotely one day per week.
• Company-sponsored volunteer and community outreach opportunities.
• Organizational growth potential through a company-sponsored online learning platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level