Account Manager

Saltwater Advertising • Portsmouth, NH

6d • Hybrid

About The Position

The Account Manager is the primary liaison between clients and internal teams, building strong client relationships and guiding integrated marketing initiatives to ensure projects support client business objectives and are delivered on time, on budget, and to a high standard. The role calls for a strategic relationship builder and data-driven problem solver who can manage multiple workstreams in a fast-paced agency environment.

The Account Manager serves as the day-to-day contact for assigned clients and works with an Account Director, who oversees the broader relationship for assigned agency-of-record clients. The role collaborates with project management, creative, development, digital marketing, and other teams to plan and deliver marketing work, monitor performance, manage account finances, and identify opportunities for growth. The position is hybrid, with two days in the Portsmouth, New Hampshire office and three days working from home. Visa sponsorship is not available; applicants must be permanently authorized to work in the United States without employer sponsorship.

Requirements

• At least 3 years of experience in a marketing agency environment, with experience as an Account Manager, Producer, or Project Manager.
• Experience managing large accounts and navigating complex client engagements.
• Strong understanding of traditional and digital advertising, media plans, creative production, and emerging technologies.
• Experience working across creative, media, UX, development, digital marketing, and strategy disciplines.
• Strong time-management skills and ability to work in a dynamic environment with shifting priorities and deadlines.
• Excellent communication and interpersonal skills, including the ability to work with different personality types and maintain a calm, productive environment.
• Familiarity with CMS platforms, rich media, and digital builds.
• Strong attention to detail and high standards for quality control.
• Knowledge of social, web, mobile, and marketing best practices.
• Bachelor's degree from a four-year college or university.

Nice To Haves

• A degree or concentration in advertising, marketing, or communications.
• Experience using AI tools to streamline workflows.
• Experience with Workamajig, Asana, Slack, Trello, Notion, Figma, or Adobe Creative Suite.
• Knowledge of QA best practices and content management systems (CMS).

Responsibilities

• Serve as the day-to-day point of contact for assigned clients.
• Understand and deliver client business goals through performance-driven marketing projects and campaigns.
• Demonstrate project impact to clients by collaborating with internal teams to monitor performance and identify metrics and growth opportunities.
• Collaborate with the Account Director on strategic marketing efforts to improve client performance, strengthen relationships, and grow accounts.
• Work with project managers, creative, development, and digital marketing teams to develop and manage timelines, scopes of work, and deliverables.
• Clearly communicate client feedback, priorities, and expectations to internal teams and convey information between clients and teams.
• Develop project estimates and scopes of work, manage project budgets, and identify opportunities for scope expansion and account growth.
• Manage the financial health of assigned accounts, including billing accuracy, profitability, and revenue forecasting.
• Foster a collaborative, solutions-oriented team environment.
• Perform additional agency duties as assigned.

Benefits

• Career development opportunities.
• Recognition programs.
• Employee referral bonus.
• Hybrid work schedule: two days in the office and three days working from home.
• Fun and collaborative work environment.
• Casual dress code.
• Medical, dental, vision, life, and disability insurance coverage.
• 401(k) retirement plan with a 4% employer match.
• Work/life benefits, including mental health and wellbeing support.
• Flexible Time Off Policy.
• Paid holidays, including an agency soft closing from Christmas Eve through New Year's Day.
• Paid leave options, including sick leave, medical leave for the employee and family, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level