Account Manager

ClickBid • Roosevelt Park, MI

6d • Hybrid

About The Position

ClickBid empowers charitable organizations to achieve their fundraising goals with software and customer support. The Account Manager builds and maintains long-term customer relationships, supports customers’ ongoing success with the platform, and manages annual account renewals. The role serves as a trusted advisor, helping clients get value from ClickBid through onboarding, training, guidance, and responsive support.

The position is based in Norton Shores, Michigan, and is scheduled Monday through Friday, 9:00 AM to 5:00 PM. It may offer a structured hybrid arrangement combining work from the main office and remotely. Periodically, the Account Manager provides scheduled after-hours remote on-call support and travels to customer events to provide on-site support or training; these assignments receive additional compensation.

Requirements

• Excellent communication and relationship-building skills.
• Ability to explain concepts clearly and guide customers through complex processes.
• Patience and professionalism when helping clients under stress.
• Strong organizational skills and ability to manage multiple communication channels.
• Collaborative mindset and comfort giving and receiving feedback.
• Self-motivated, dependable, and positive attitude.

Responsibilities

• Develop, strengthen, and grow long-term customer relationships.
• Manage and complete annual customer renewals to support retention and satisfaction.
• Contact identified high-value customers quarterly by email and offer to connect by phone or meeting.
• Meet annually with high-value customers after events, throughout the year, and before subscription renewals.
• Develop a strong understanding of the ClickBid platform and how it supports fundraising success.
• Keep learning about new releases and, in coordination with ClickBid Marketing and the Brand Ambassador, inform customers about new releases and help them begin using new features.
• Serve as a primary customer communication channel for existing platform features and convey customer perspectives as ClickBid considers future product development.
• Conduct client onboarding sessions and provide best practices for event setup and donor engagement.
• Respond to customer inquiries by email, phone, and chat in a timely and professional manner.
• Partner with support and development teams to identify and communicate customer needs.
• Provide periodic, scheduled remote on-call support outside standard business hours, signing up quarterly for shifts that include a mix of weekday and weekend coverage.
• Periodically travel to customer events to provide on-site support or training.
• Contribute ideas and feedback to improve the platform and customer experience.
• Work toward critical numbers and accountability through the KPI EOS Scorecard.

Benefits

• Paid holidays, according to company policy.
• 401(k) with employer match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA) plan.
• Generous paid time off.
• Employee Wellness Program.
• Potential for hybrid work with a structured schedule split between the main office and remote work.
• Monthly subscription renewal commission after completing initial training.
• Quarterly subscription renewal bonus incentive after completing initial training.
• Additional on-call support pay of $50–$150 per day.
• Additional on-site event support or training pay of $100–$600 per event.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed