Account Mgr

IQVIA • New Providence, NJ

2d • $92,300 - $230,900

About The Position

Manage identified customer accounts day to day and build strong relationships with core client contacts. Grow accounts by working with an Associate Director or Director to identify customer needs and develop and present strategic solutions. The role serves as a core point of contact for allocated accounts, supports business growth and proposal development, and works with project management and budgeting teams to help ensure projects are scoped, budgeted, tracked, and delivered in line with customer requirements, timelines, and budgets.

Requirements

• Bachelor's degree.
• Seven years of relevant experience within the pharmaceutical industry or agency environment, or an equivalent combination of education, training, and experience.
• Sound understanding of biopharmaceutical lifecycle strategy as it pertains to allocated Practice Areas, and of Practice Area services and solutions.
• Sound communication, presentation, and interpersonal skills.
• Strong computer literacy, organizational, communication, and problem-solving skills.
• Demonstrated ability to work effectively through others in a global environment to deliver results.
• Good leadership skills in a matrix environment and ability to guide and mentor junior staff.
• Sound understanding of business strategy.
• Excellent customer service skills.
• Sound judgment and decision-making skills.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

Responsibilities

• Manage day-to-day relationships with core client contacts, including external pharmaceutical clients and internal IQVIA Business Units.
• Define account and project strategy, with support from an Associate Director or Director, to align with strategic objectives.
• Articulate Practice Area services and deliver relevant value propositions.
• Generate business growth through strong account delivery and day-to-day customer relationships.
• Identify customer needs and work with an Associate Director or Director to quantify them and develop strategic solutions.
• Proactively identify new business opportunities outside existing account work and take responsibility for new business targets for allocated accounts, with support from an Associate Director or Director.
• Participate in proposal and pitch development and presentation, with support from an Associate Director or Director.
• Ensure project management receives a clear scope of work to support successful delivery in line with the customer brief, timelines, and budget.
• Work with project management and budgeting teams to scope and budget projects effectively.
• Identify project change notice or change order opportunities and liaise with project management to track project budgets accurately.
• Communicate with customers about budgets, project change notices, and reconciliations.
• Act as the core customer point of contact for allocated accounts and support positive customer experience and satisfaction with the IQVIA partnership.
• Lead collaboration with team members to ensure quality, timely, and cost-effective delivery of outputs.
• Grow revenue on allocated accounts, identify new business opportunities, and participate in developing IQVIA responses.

Benefits

• Health and welfare benefits may be offered, depending on the position.
• Incentive plans, bonuses, and/or other forms of compensation may be offered, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level