Ent Account Mgr-Uniti Fiber

Uniti•Pensacola, FL

About The Position

The Enterprise Account Manager is a frontline seller responsible for managing and growing an assigned module of existing Enterprise customers. The role owns customer retention, contract renewals, upsell, cross-sell, and revenue expansion within the existing customer base. As the primary commercial relationship owner for assigned customers, the Enterprise Account Manager maintains regular engagement, plans proactively for renewals, identifies opportunities, and coordinates internal resources to support customer growth and satisfaction. The role helps preserve recurring revenue while expanding Uniti Fiber’s share of wallet within existing accounts.

Requirements

Bachelor’s degree or equivalent experience preferred.
At least 3 years of B2B sales, account management, or customer growth experience; telecommunications, fiber, technology, or managed services experience is preferred.
Proven success renewing, retaining, and expanding existing customer relationships.
Strong customer-facing communication and negotiation skills.
Ability to manage multiple accounts and renewal timelines simultaneously.
Strong consultative selling and relationship management capabilities.
Proficiency with CRM systems such as Salesforce.
Ability to work cross-functionally in a fast-paced sales environment.

Nice To Haves

Experience managing Enterprise or multi-location business accounts.
Experience with contract renewals, whitespace planning, and installed-base growth strategies.
Familiarity with fiber, internet, Ethernet, transport, voice, cloud, or managed services.
Experience in a recurring revenue sales model.

Responsibilities

Manage an assigned module of existing Enterprise customers and serve as their primary commercial point of contact.
Drive customer retention through proactive account management, contract oversight, and renewal planning.
Identify and close upsell and cross-sell opportunities within the assigned customer base.
Build account plans for priority customers, including installed-base reviews, whitespace analysis, renewal timing, and growth strategies.
Conduct regular customer meetings and business reviews to strengthen relationships and align solutions with evolving needs.
Coordinate with customer support, service delivery, sales engineering, operations, and leadership to support a strong customer experience.
Monitor customer health, service concerns, renewal timing, competitive risks, and churn indicators; develop action plans to protect and grow revenue.
Lead renewal negotiations and commercial discussions to preserve recurring revenue and improve customer lifetime value.
Identify opportunities for additional services, including bandwidth upgrades, new locations, voice, transport, managed services, and related solutions.
Maintain accurate account, opportunity, renewal, and forecast data in Salesforce.
Advocate internally for assigned customers while remaining accountable for retention and growth performance.
Achieve or exceed renewal, retention, and expansion targets for the assigned module.