Account Manager

Allied Universal • Culver City, CA

8d • Onsite

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations at a healthcare facility in Culver City, California. The Account Manager guides, develops, and motivates security officers and supervisors to deliver high-quality service and protect people and property. The role oversees client relationships, staffing and scheduling, payroll, performance, employee relations, training, safety, site standards, incident response, and inventory. The position pays $82,805 per year and offers benefits and career-growth opportunities.

Requirements

• High school diploma or equivalent.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen, including managing staffing levels, minimizing non-billed overtime, managing turnover costs, and controlling inventory costs; planning and organizing skills.
• Security management experience at a healthcare facility.
• Working knowledge of local, state, and federal requirements for contracted security forces in a healthcare environment.
• Working knowledge of applicable accreditation standards and regulations affecting healthcare security programs, including OSHA and HIPPA.
• Outstanding verbal and written interpersonal and communication skills for communicating with patients, families, staff, and executives, drafting policy, documenting investigations, and training staff.
• Ability to handle typical and crisis situations efficiently and effectively.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• State or local licensing may be required prior to employment, subject to applicable laws and regulations.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Manage officer scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Hire, coach, manage, develop, and retain security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary client contact and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and emergencies, coordinating with clients and internal teams.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels and turnover costs, and control inventory-related costs.
• Analyze problems, determine root causes, and identify results-oriented solutions.
• Communicate with patients, families, staff, and executives; draft policies, document incident investigations, and train staff.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Retirement plan and 401(k) participation for eligible employees.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out where required by law.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED