Account Manager

OpenTable • Seattle, WA

5d • Remote

About The Position

OpenTable is seeking an Account Manager to lead customer retention and revenue growth across a territory of restaurants. Reporting to the Manager, Account Managers, this person will stay connected to the local restaurant industry and proactively serve restaurant customers as a trusted advisor. The role calls for innovative problem-solving, constructive customer guidance, and use of OpenTable technology to help restaurants focus on their teams, guests, and financial performance.

Applicants must live in the Pacific or Hawaii-Aleutian Time Zone; Seattle or Hawaii residence is strongly preferred. The role requires domestic travel throughout the West Coast and Hawaii. A valid driver’s license and transportation are required. The position is remote, as indicated by the job posting’s #LI-Remote tag, with flexibility to work from (almost) anywhere for up to 20 days per year.

The salary range for this United States-based role is $70,000–$80,000, and the position is eligible for an annual bonus. The role offers a schedule suited to a global workforce. While most responsibilities may align with conventional business hours, occasional communications outside regular hours may be needed to collaborate with international colleagues, respond to restaurant partners, or address urgent matters.

Requirements

• 2–3+ years of account management or equivalent experience in a restaurant or hospitality environment, with validated customer service skills.
• Residency in the Pacific Time Zone or Hawaii-Aleutian Time Zone; Seattle or Hawaii residence is strongly preferred. The posting also specifies a valid driver’s license and transportation, with residency in Hawaii, Pacific, or Mountain Time Zones to align with the territory and team.
• Deep expertise in restaurant operations and management, including comprehension of profit and loss (P&L) and financial statements.
• Proven ability to handle objections and lead consultative sales conversations to achieve retention and revenue goals.
• Strong writing, presentation, social, organizational, and interpersonal skills.
• Confidence delivering training and speaking to groups.
• Valid driver’s license and transportation.
• Willingness to travel domestically throughout the West Coast and Hawaii.

Nice To Haves

• College degree in a relevant field.
• Experience using AI tools to draft and personalize outreach, research accounts, capture interaction data, and determine future strategy.
• Knowledge of Google Suite, Salesforce, and Apple products and operating systems.
• Experience collaborating with marketing teams to design and execute restaurant-specific marketing programs and promotional participation.
• Ability to closely track economic and industry drivers and thrive in an unstructured, forward-thinking environment.

Responsibilities

• Cultivate and build high-level relationships with restaurants, serve as a trusted advisor, and help retain customers by securing renewals for expired contracts.
• Build and maintain strategic relationships with restaurant leadership to meet quarterly retention and upsell targets, including contract renewals and adoption of premium marketing tools.
• Understand customer needs, identify sales opportunities for premium marketing tools, and achieve quarterly company goals and sales objectives.
• Assist restaurant management with system configuration to optimize reservation flow.
• Prepare and deliver data-driven presentations for ongoing business reviews and educate operators about industry trends using actionable insights.
• Advocate for restaurant customers and resolve their concerns and cross-functional issues.
• Track weekly meeting and call activity in Salesforce, conduct monthly meetings with Elite members, and capture feedback on product upgrades.
• Collaborate with international colleagues, respond to restaurant partners, and address urgent matters as needed outside regular working hours.

Benefits

• Work from (almost) anywhere for up to 20 days per year.
• Company-paid therapy sessions through SpringHealth.
• Company-paid subscription to Headspace.
• Annual company-wide week off.
• Paid parental leave.
• Generous paid vacation and time off for birthdays.
• Paid volunteer time.
• Development Dollars.
• Leadership development.
• Access to thousands of on-demand e-learnings.
• Travel discounts.
• Employee Resource Groups.
• Competitive retirement and health plans, including health benefits, a flexible spending account, retirement benefits, and life insurance.
• Paid time off, including PTO, paid sick leave, medical leave, bereavement leave, floating holidays, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed