Account Manager

Republic Services • Capitol Heights, MD

7d

About The Position

The Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role also increases penetration within the existing customer base by selling the full suite of Republic Services products. The Account Manager builds long-term customer relationships, supports pricing initiatives, handles cancellation requests, and works with operations to resolve service issues. The position uses Salesforce to document customer interactions and regularly reviews customer retention activities, progress, and key relationships with the Sales Manager.

Requirements

• Minimum of 1 year of relevant sales experience.
• Valid driver's license.

Nice To Haves

• Waste or transportation industry experience.

Responsibilities

• Maintain and retain existing customers by building effective long-term relationships and customer loyalty.
• Develop and maintain knowledge of Company services, lines of business, and pricing structures, and offer additional services to assigned customers as appropriate.
• Perform contractual re-signs with existing customers to extend relationships and increase customer profitability where appropriate.
• Respond to cancellation requests in accordance with the established escalation policy.
• Proactively communicate with customers or respond to them in support of company pricing initiatives.
• Use Salesforce daily to schedule and document activities, including calls, meetings, and proposals.
• Capture customer emails and minimize rate restrictions and customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress against goals, and the status of key customer relationships.
• Partner with the operations team as needed to address customer service issues.
• Build relationships and increase Company visibility by participating in Company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
• Perform other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance
• Accidental death and dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• 401(k) plan with a company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)
• Sales commission plan bonus target of 30%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed