Account Manager

LeagueApps•New York, NY

5d•Remote

About The Position

LeagueApps is seeking a proactive, relationship-driven Account Manager to own a portfolio of partners and drive retention, renewals, and growth. The Account Manager will build trusted relationships, understand partners’ business goals, and help them realize the long-term value of LeagueApps. The role calls for strong business acumen and a commercial mindset, balancing strategic thinking with hands-on execution. LeagueApps provides a SaaS platform and community for youth and local sports organizations. The company serves clubs, tournaments, leagues, camps, and facilities nationwide and supports a nonprofit foundation focused on sports-based youth development.

Requirements

3–5+ years of Account Management experience.
Proven success managing renewals, driving retention, and identifying expansion opportunities.
Strong business acumen and experience with pricing, negotiations, and revenue management.
Ability to build trusted relationships with business owners and executive stakeholders.
Proactive and organized, with the ability to manage multiple priorities across a portfolio.
Strong communication, presentation, and problem-solving skills.
Experience with Salesforce, Gainsight, or similar platforms.
Collaborative, results-oriented mindset and a strong sense of ownership.

Nice To Haves

Account Management experience in SaaS or technology.
Interest in youth sports.

Responsibilities

Build relationships with partner stakeholders, understand their business priorities, and act as a trusted advisor.
Lead renewal strategies, negotiations, and contract execution while identifying and addressing risks.
Identify upsell and cross-sell opportunities through strategic conversations, whitespace analysis, and understanding partner needs.
Conduct business reviews that demonstrate value, strengthen relationships, and align on future priorities.
Develop account plans, maintain consistent outreach, and anticipate partner needs.
Collaborate with Customer Success, Sales, and other internal teams to support partner success, retention, and growth.
Own revenue targets, maintain accurate forecasts, and document activities, opportunities, and account plans in Salesforce and Gainsight.
Support performance measures including gross revenue retention, renewals, expansion revenue, partner engagement, business reviews, renewal-risk management, forecast accuracy, and account-plan execution.