Account Manager

Palm Harbor Homes • Plano, TX

5d • Onsite

About The Position

CountryPlace Mortgage, a nationwide personal property, mortgage and commercial lender headquartered in Plano, Texas, is seeking an Account Manager for its Servicing Department. This is an in-person position in the Plano office. The Account Manager communicates directly with customers to provide account-resolution options based on their ability and needs, addressing questions, inquiries and objections with patience and professionalism while representing clients in a personable manner and supporting an exceptional customer experience.

Requirements

• Bachelor's degree in Business, Finance, Accounting, or Marketing.
• Working knowledge of Microsoft Office.
• Effective verbal and written communication skills.
• Ability to identify and resolve problems in a timely manner.
• Effective decision-making, customer service, and problem-solving skills.
• Strong organizational and time-management skills.
• Ability to work independently and effectively in a team environment.
• Strong attention to detail and accuracy.

Responsibilities

• Deliver an exceptional customer experience.
• Negotiate acceptable repayment and financial plans.
• Educate clients on available resolution options.
• Investigate and resolve financial discrepancies.
• Counsel borrowers on strategies to meet their obligations.
• Communicate payment status and repayment timelines to borrowers.
• Address and resolve questions, complaints, and suggestions.
• Document activities and communications accurately in systems.
• Adjust work processes to comply with investor guidelines.
• Achieve and exceed budget objectives.
• Contact and engage relevant parties via phone calls.
• Demonstrate urgency and ownership in daily tasks.
• Maintain professionalism and a strong work ethic.
• Meet and exceed individual, team, and department objectives.
• Perform other duties and special projects as assigned.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Paid holidays
• 401(k) match
• Generous paid time off
• FSA/HSA plans
• Life, disability, and accidental insurance

What This Job Offers

• Job Type: Full-time