Account Manager

Port • Austin, TX

7d

About The Position

Port is hiring a Strategic Account Manager to drive customer success, expansion, and retention. The role owns the customer lifecycle from post-sale adoption strategy through complex expansions, building executive relationships across engineering leadership, product, and finance. The Account Manager diagnoses platform engineering challenges, positions Port as a strategic solution, and drives multi-threaded deals that increase customer value. Responsibilities include owning retention and growth, identifying expansion opportunities, and detecting and addressing customer risks before they become problems.

Requirements

• At least 5 years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments.
• Proven track record of owning renewal and expansion targets with measurable impact on ARR and NRR.
• Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements.
• Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline.
• Strong executive presence and ability to influence economic buyers and senior stakeholders.
• Experience in B2B SaaS.

Nice To Haves

• Familiarity with developer tools, DevOps, or technical products.

Responsibilities

• Own renewal strategy and build a 12-month expansion pipeline for each account, using forward-looking business reviews with executive stakeholders to identify opportunities and drive deals to close.
• Build trusted, multi-threaded relationships across customer stakeholder groups, including CTO, VP Engineering, DevOps, Finance, and Procurement.
• Drive customer adoption of Port by working with technical teams to remove blockers, establish usage metrics, and deliver rapid ROI.
• Understand customers’ platform engineering maturity, developer productivity challenges, organizational constraints, and Agentic roadmaps; position Port as a strategic solution linked to business outcomes.
• Coordinate with technical teams, R&D, and product marketing to document and deliver achievable customer success plans, advocate for customers internally, and drive outcomes externally.
• Identify churn risk signals such as low usage, stalled adoption, executive changes, or budget pressure, and intervene proactively to restore momentum.
• Share account trends, customer pain points, and opportunities with Product and Sales leadership to inform feature prioritization and go-to-market strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed