Account Manager – Health Systems

Premier Global Links•San Francisco, CA

23h•Hybrid

About The Position

Premier Global Links LLC is seeking an experienced Account Manager – Health Systems for an innovative healthcare technology company developing AI-powered solutions for hospitals and health systems. The role manages strategic healthcare accounts after implementation, strengthens executive relationships, drives product adoption, demonstrates measurable customer outcomes, and supports long-term account growth. The ideal candidate has strong healthcare relationship management experience, a customer-focused mindset, and the ability to work across complex hospital organizations. The position is based in San Francisco, California, with a hybrid schedule requiring in-office attendance four days per week. Applicants must be legally authorized to work in the United States without employer-sponsored visa support. Relocation assistance is not available.

Requirements

3–7 years of experience in Account Management, Customer Success, or related customer-facing roles, preferably at a high-growth startup.
Experience managing strategic or enterprise customer relationships.
Strong communication and relationship-building skills, including experience engaging senior executives.
Ability to navigate complex, cross-functional healthcare organizations.
Experience driving customer adoption, retention, renewals, and measurable business outcomes.
Strong analytical, organizational, and problem-solving abilities.
Ability to take ownership and operate effectively in a fast-paced, evolving environment.
Legally authorized to work in the United States without employer-sponsored visa support.

Nice To Haves

Experience working with hospitals, health systems, or healthcare technology organizations.
Familiarity with clinical, pharmacy, IT, or hospital operational workflows.
Experience with healthcare technology, clinical AI, or enterprise SaaS products.
Experience managing account plans, MBRs, QBRs, and customer success metrics.
Background in Customer Success, Healthcare Consulting, or Enterprise Account Management.

Responsibilities

Own post-implementation relationships with hospital and health system customers.
Build trusted relationships with clinical, pharmacy, IT, operational, and executive stakeholders.
Drive product adoption across departments and customer use cases.
Track and communicate measurable outcomes related to operational efficiency, quality, patient impact, and ROI.
Develop account plans and lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
Manage customer renewals and identify appropriate upsell and cross-sell opportunities.
Identify account risks involving change management, resources, and workflow alignment.
Collaborate with Product, Design, Engineering, and Sales teams to resolve customer challenges.
Communicate customer feedback and product usage insights to support product improvements.