Account Manager

Rakuten•Chicago, IL

About The Position

The Account Manager is part of Rakuten Advertising’s Client Services team and manages client marketing programs for brands across areas such as retail, beauty, and luxury goods. The role oversees day-to-day program execution and develops strategies to grow account revenue, while building relationships with clients and publishers. The Account Manager also advises clients on improving return on investment and helps them use Rakuten Advertising’s proprietary software, tools, and resources.

Requirements

Bachelor’s degree.
At least 3 years of online marketing or direct marketing experience focused on client service.
Demonstrated success measuring results and setting and exceeding KPI targets.
Analytical and strategic marketing skills.
Ability to prioritize and strategize based on company goals.
Creative problem-solving skills and professional judgment.
Tech savvy and comfortable using Excel and PowerPoint for client-facing reports, analysis, and presentations.
Excellent written and oral presentation skills and talent for presenting.

Nice To Haves

Knowledge of or familiarity with affiliate marketing.

Responsibilities

Oversee program implementation by developing and tracking client project plans.
Interact with clients daily by phone and email to address tactical requests.
Set, meet, and exceed revenue goals for clients.
Provide strategic advice to increase client return on investment.
Develop, maintain, and extend relationships with a portfolio of clients.
Coordinate activities with the Client Services team and cross-functional teams, including Technology, Marketing, and Sales.
Serve as an expert on Rakuten Advertising’s proprietary software and help clients understand available tools and resources.