Account Manager Supervisor

Guardian Pharmacy Services Management•Minneapolis, MN

2d•Hybrid

About The Position

Guardian Pharmacy of Minnesota, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Eden Prairie, Minnesota. We’re reimagining medication management and transforming care. Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Requirements

5+ years of related experience
Previous experience with team management in a healthcare setting preferred
Strong leadership and team management skills
Excellent client facing skills with ability to present and influence effectively at all levels of the organization.
Advanced computer skills, including excel, word and PowerPoint required
Advanced proficiency in Salesforce CRM
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire about inaccuracies.

Nice To Haves

experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred
RN preferred
Valid driver’s license and clean driving record

Responsibilities

Lead Account management team ensuring delivery of outstanding client support and service.
Oversee client escalation issues for account management team.
Collaborates with operations, elevating high level issues through the organization for complete resolution.
Develop and cultivate strong working relationships with clients earning trust and credibility by consistently delivering exceptional service, support and expertise.
Responsible for overseeing the training and orientation to customers during facility implementation, to include pharmacy processes and supporting E-MAR when utilized
Provides oversight and participate in business reviews with client leadership ensuring comprehensive presentation of business deliverables and value-added services.
Ensure account management team adheres to documentation standards in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
Actively assess and develop plans to address/optimize areas to improve efficiency and effectiveness in terms of client support and service
Responsible for assessing, developing, and maintaining educational offerings for facility partners based on changing market needs.
Participate in cross functional planning for accounts at risk or postmortem plans for accounts lost. Partner internally with pharmacy leadership to develop strategies to avoid further losses in the future.
Oversee and assist in vaccination clinics and projects (COVID and Flu)
Recruit, develop, engage and retain top talent and maintain a high-performing team.
Process payroll and approve all expense reports for team
Support and participate in local marketing initiatives to increase brand awareness and assist in business development efforts.
Maintain expertise regarding current health care and pharmacy industry standards of practice, regulations, changes and clinical skill needed to support clients.
Other essential functions and duties may be assigned as needed