Account Supervisor

Platinum Cleaning Facility Services•Sulphur, LA

About The Position

The Account Supervisor at Platinum Cleaning & Facility Services (PCFS), a division of Healthcare Services Group, Inc., serves as the functional lead responsible for ensuring the full execution and quality of daily cleaning and facilities work in assigned areas of a building or buildings. The role assists with planning, new-team-member training and orientation, and organizing and monitoring work processes so employees understand their duties and delegated tasks. The supervisor is expected to be organized, dedicated, able to manage multiple duties, and personally accountable for client satisfaction with service quality.

Requirements

At least 2 years of experience working in a janitorial capacity.
Be able to lead by example and ensure daily tasks, project work, requests, and work orders are completed on time and within company and customer expectations.
Be polite and respectful with clients, guests, and co-workers.
Maintain a friendly and safe work environment.
Create a work environment where employees want to work with you.
Manage day-to-day activities and ad hoc requests.
Be at least 18 years of age.
Be able to lift items weighing up to 35 pounds while moving around and perform physical duties such as climbing a ladder, lifting, and bending.
Be able to adapt and work as part of a team to complete tasks, project work, requests, and work orders on time and within company expectations.
Be able to spend up to 100% of working time standing and walking.

Nice To Haves

At least 1 year of experience working in a supervisory capacity.

Responsibilities

Ensure cleaning and facilities work is completed to scope, safely, effectively, and in a timely manner.
Assist team members with technical issues or advanced problems related to their assignments.
Inspect work performed by team members.
Address minor corrective performance concerns with team members and refer more serious cases to the Account Manager and/or District Manager.
Follow up on requests and concerns.
Identify issues and opportunities during work and escalate them as needed to the Account Manager and/or District Manager.
Communicate building changes, including construction, remodeling, repairs, and new facility contacts, to the Account Manager and District Manager.
Train new team members on facility scope of work, equipment use, and proper cleaning techniques.
Perform other duties as assigned.