Account Supervisor

Adelphi Group • New York, NY

2d • $100,000 - $120,000 • Hybrid

About The Position

The Account Supervisor oversees tactical development and implementation of a brand while contributing to its strategic direction. The role extends beyond daily project management into strategic brand management, and includes supervising, motivating, and mentoring junior account team members.

The Account Supervisor oversees tactical plan development, contributes to tactical plan design, manages client relationships, and ensures agency work is strategically sound, creatively strong, and error-free. The position also includes assigning and monitoring work, managing direct reports’ performance and development, supporting staffing and onboarding, and improving department procedures and efficiency.

Requirements

• College degree; preferably in marketing, advertising, communications, or science/medicine.
• Four years of agency or comparable experience.
• Excellent written and oral communication skills, including the ability to write basic documents such as creative briefs.
• Maturity to handle senior-level client contact.
• Understanding of business principles.
• Thorough knowledge of and substantial experience with marketing and advertising.
• Ability to manage and train staff, including prioritization of creative hours.

Nice To Haves

• HCP agency marketing experience.

Responsibilities

• Understand the creative process and provide ideas for improving existing executions.
• Identify key issues and provide proactive tactical and strategic recommendations based on the broader brand context.
• Demonstrate mastery of brand category and competitive data, including key studies.
• Seek non-traditional solutions to marketing and marketplace problems.
• Interpret marketplace events and market research, then develop and communicate strategic and tactical recommendations.
• Oversee tactical plan development and contribute to tactical plan design.
• Communicate key client issues and initiatives to the team.
• Oversee creation of competitive reviews.
• Generate key issues, objectives, and strategies.
• Supervise development of tactics, budgets, and timing.
• Manage the internal approval process and keep senior management briefed on account activities.
• Foster a positive, productive team atmosphere and establish credibility internally and externally.
• Facilitate and maximize client relationships; maintain regular client contact at all levels and keep the client updated on relevant account activity.
• Ensure agency work is strategically sound, creatively compelling, and error-free.
• Understand the client’s perspective and challenges and communicate them to the agency team.
• Understand the client’s business and seek opportunities for further account development.
• Foster client understanding of the agency’s needs and perspective and establish credibility with clients at all levels.
• Communicate effectively and professionally with internal and external stakeholders.
• Use problem-solving and interpersonal skills; set priorities across multiple projects and delegate work appropriately.
• Remain calm in high-pressure situations and maintain a professional, positive, service-oriented attitude and quality standards.
• Maintain accurate time sheets and demonstrate respect for peers and supervisors.
• Assist other department or team members as workload allows, and foster senior-level partnerships with creative and account colleagues.
• Determine when to make decisions independently and when to escalate issues or decisions to a manager.
• Uphold company values in decisions and interactions.
• Assign work to meet project deadlines and monitor workload to improve efficiency and minimize downtime.
• Keep the supervisor or department head informed of workload challenges that may require freelance hiring.
• Monitor, review, and approve direct reports’ time sheets for hours worked on specific jobs.
• Provide ongoing constructive feedback, evaluate direct reports, and complete and deliver performance reviews.
• Help the supervisor manage staff issues, including performance, presentation, and internal interactions, and address performance issues promptly.
• Recommend role or procedure changes to improve departmental and account efficiency.
• Assist with interviewing, training, and orienting new team members at the direction of the department head.
• Provide ongoing guidance to team members on account, agency, and departmental policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level