Account Supervisor

AbelsonTaylor Group•Chicago, IL

4d•$95,000 - $120,000•Hybrid

About The Position

At AbelsonTaylor Group, the Account Supervisor builds and sustains positive client relationships, evaluates agency team performance, and anticipates brand needs. The role balances client and agency needs to ensure exceptional client service and integrate the agency’s expertise into every project. The Account Supervisor works across health, wellness, and pharmaceutical brands, supporting brand strategy, marketing objectives, tactical planning, client communications, and team development. The position also mentors junior account team members and helps maintain the financial health of assigned brands in partnership with the project management team.

Requirements

Bachelor’s degree required.
At least 5 years of agency or marketing experience.
Ability to own a brand and guide teams effectively.
Ability to collaborate across client and internal teams.
Attention to detail and ability to clearly communicate direction and interpret client needs.
Strong negotiation skills and ability to challenge thinking constructively through critical analysis.
In-depth knowledge of multichannel tactics and ability to execute integrated campaigns.
Collaborative and flexible approach, with willingness to contribute where needed.
Understanding of analytics and reporting to meet campaign and brand requirements.
Some travel is required depending on client and brand needs.

Nice To Haves

Experience focused on life sciences is preferred.

Responsibilities

Supervise tactical programs across healthcare professional, patient, and consumer audiences, supporting team performance and client management.
Support the Account Director and VP in developing and refining brand strategy and marketing objectives through client and internal discussions.
Manage brand activity and serve as a key contact for clients and internal teams, building collaborative partnerships.
Develop expertise in brand strategy, core messaging, and the competitive landscape.
Create job start forms that define objectives and client expectations.
Oversee ongoing status updates and weekly reports covering project updates and developments.
Lead or participate in client-agency workshops and meetings, including agenda development, slide preparation, workshop needs, and output decks.
Prepare timely recaps and conference reports summarizing meetings and discussions.
Lead tactical planning and develop statements of work to execute agency work effectively.
Attend MRL reviews and consult with clients and the team throughout the review process.
Identify opportunities for innovation and organic business growth.
Monitor competitive and market dynamics and provide insights into their impact on the business and brand.
Nurture, mentor, and train junior account team members.
Partner with the project management team to maintain brand financial health and discuss budget needs with clients.
Lead by example as a proactive, solution-oriented, curious learner.
Provide training, mentorship, and leadership to junior team members as they develop their skills.
Provide formal and informal feedback to direct reports to support their creative development and progress.
Participate in performance reviews and provide coaching to develop growth plans for direct reports as needed.
Promote psychological safety and facilitate participation, inclusion, and diversity of perspectives on the team and throughout the agency.