Account Supervisor

Adelphi Group • New York, NY

9d • $90,000 - $115,000 • Hybrid

About The Position

The Account Supervisor develops and oversees the implementation of marketing strategies for assigned clients. The role requires a complete working knowledge of the assigned disease segment and brand goals, management of client relationships, development of direct reports, and achievement of the financial goals associated with the role. The Account Supervisor executes strategy and provides brand stewardship while coordinating with cross-functional partners to keep projects on brief and aligned with brand strategy. The position also presents agency recommendations and strategies to clients, contributes to project and brand planning, and supports client satisfaction and project optimization.

Requirements

• Superior verbal and written communication skills.
• Superior organizational skills.
• Ability to collaborate across a multidisciplinary brand team.
• Excellent presentation skills and ability to present ideas to brand teams and clients.
• Experience working on digital projects or accounts with a strong digital focus.
• Proficiency in Microsoft Office.
• Bachelor’s degree and at least 3 years of medical marketing or agency experience.
• Previous experience managing one or more direct reports.
• Ability to travel to client meetings.

Nice To Haves

• Experience in pharmaceutical advertising is preferred but not required.

Responsibilities

• Develop deep product knowledge, including product indications, market research, marketing plans, and competitive information.
• Execute strategy, provide brand stewardship, and maintain strong client satisfaction for assigned brands.
• Communicate client needs to cross-functional partners, including creative and project management, to ensure projects are on brief and aligned with brand strategy.
• Present agency recommendations, points of view, and strategy documents to clients, taking a leadership role in preparing them.
• Work with Project Management to provide accurate and timely product forecasts, seeking supervisor input on critical situations or changes.
• Ensure team members understand and follow agency and client account procedures, including project status tracking.
• Assist in developing project briefs, SOWs, client presentations, and brand plans.
• Conduct regular account group meetings to discuss client issues, opportunities, and work in progress.
• Coach and develop direct reports by creating individual development plans, providing on-the-job learning, and ensuring attendance at relevant OHGU courses.
• Lead and participate in live and virtual client meetings and engage with clients independently on tactical and strategic initiatives under the guidance of senior account team members.
• Review internal contact reports, status reports, and hotsheets for accurate project details and next steps.
• Contribute to recommendations for project optimization based on client feedback, MLR discussions, and market research or insights.
• Assist senior account team members with meeting preparation, project updates, and client deliverables as needed.

Benefits

• Flexible hybrid work environment with work options at the NYC headquarters, at home, or alongside clients.
• Intentional meeting-free time.
• Seasonal flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level