Account Supervisor

Spectrum Science

7d • $90,000 - $115,000 • Hybrid

About The Position

The Account Supervisor, Client Services serves as a day-to-day lead for client accounts, translating client needs and business objectives into effective strategies and high-quality execution. The role builds strong client relationships, keeps teams aligned and work moving forward, and proactively identifies issues and opportunities to support successful delivery.

Working closely with senior account leadership and cross-functional partners, the Account Supervisor manages client expectations, resources, timelines, and budgets. The role also contributes to the development of junior team members and the continued growth of client relationships.

Requirements

• Bachelor’s degree in communications, marketing, business, or a related field.
• At least 5 years of experience in healthcare communications, marketing, or client services; agency experience is preferred.
• Understanding of the pharmaceutical and biotech landscape and regulatory environment, including FDA requirements.
• Ability to manage day-to-day client relationships, anticipate needs, and provide thoughtful counsel and recommendations.
• Strong strategic thinking and problem-solving skills, including the ability to connect client objectives to communications and business strategy.
• Experience leading integrated programs and cross-functional teams from planning through execution.
• Leadership skills, including guiding and developing junior team members and creating accountability across teams.
• Excellent written and verbal communication skills, including the ability to convey complex scientific or business information clearly.
• Strong understanding of account financials, including scopes, budgets, burn, forecasting, and identification of potential risks.
• Strong organization and attention to detail, with the ability to manage multiple accounts, workstreams, deadlines, and competing priorities.
• Collaborative and proactive approach, and comfort working in a fast-paced, highly integrated agency environment.
• Proficiency in Microsoft Office, including PowerPoint, Excel, Word, Outlook, and Teams.

Nice To Haves

• Experience in an agency environment.

Responsibilities

• Support day-to-day client management by ensuring client needs, expectations, and priorities are understood and addressed, while building trusted relationships.
• Develop an understanding of clients’ businesses, therapeutic areas, audiences, and communications objectives, and contribute strategic thinking and recommendations.
• Partner with senior account leadership and cross-functional teams to translate client objectives into clear strategies, programs, and deliverables.
• Manage day-to-day client work and keep teams aligned on priorities, timelines, budgets, responsibilities, and next steps.
• Identify potential challenges, opportunities, and changing client needs, and bring forward solutions and recommendations.
• Support client meetings and presentations by communicating recommendations, progress, decisions, and next steps.
• Review client deliverables to help ensure their quality and strategic integrity before senior leadership or client review.
• Partner with internal teams to scope, staff, and deliver work while maintaining financial stewardship of assigned accounts.
• Build relationships across disciplines and foster an integrated team environment.
• Mentor and develop junior team members through direction, feedback, and opportunities for increased ownership.
• Identify emerging client needs and opportunities to support organic growth.
• Contribute to new business and agency initiatives as needed.

Benefits

• Monthly cell phone reimbursement.
• Flexible time off, in addition to company holidays, voting time, jury duty, and bereavement leave.
• Sabbatical Program after 7 years of service.
• 13 weeks of paid parental leave, including adoption and foster care placement.
• Continuous learning and development through the Greatest Potential Self talent program, tuition reimbursement programs, and in-house one-to-one coaching with access to talent and productivity-based assessments.
• Employee referral bonus.
• Medical concierge service to assist with appointments, finding care, estimating costs, and resolving claim issues.
• Thorough onboarding, including accessible conversations with leadership.
• 401(k) with company match and financial coaching and education.
• Medical, dental, and vision benefits.
• Headspace meditation and mindfulness tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager