Account Supervisor

Unica Enterprises LLC • DeSoto, TX

4d • $18 • Onsite

About The Position

Unica Enterprises is seeking a self-motivated, energetic, and responsible Supervisor for the McCowan Aquatics & Recreation Center in DeSoto, Texas. The Account Supervisor oversees daily site execution, supports team leads and frontline staff, and helps ensure work is completed safely, on time, and to customer standards. The role bridges frontline teams and site leadership, supporting consistent quality, coaching, communication, and accountability across shifts.

The position combines hands-on floor presence with supervisory work. The supervisor helps keep the site operating smoothly across staffing, supplies, and workflow; gives clear direction and follow-up; identifies quality and attendance issues; and supports onboarding and ongoing training. The role may support evenings, overnights, weekends, or multiple shifts based on site needs. Frequent movement throughout the site is required, and a uniform and PPE may be required.

Requirements

• Strong knowledge of cleaning processes, safety expectations, and quality standards.
• Ability to supervise multiple employees and shifting priorities.
• Ability to document issues clearly and communicate them appropriately.
• Ability to work effectively with HR, site leadership, and frontline staff.

Nice To Haves

• Prior leadership experience in custodial, janitorial, facilities, or related operations.
• Experience leading huddles, coaching employees, or supporting onboarding.

Responsibilities

• Supervise day-to-day work for assigned crews, shifts, or site areas.
• Set daily expectations and help leads organize work across the team.
• Conduct regular walkthroughs and quality checks.
• Coach employees on performance, safety, attendance, and site expectations.
• Support onboarding through shadowing plans, check-ins, and early follow-up.
• Reinforce huddles, training topics, and policy reminders.
• Track attendance issues, callouts, and performance concerns, and escalate as needed.
• Partner with HR and the operations manager on documentation, coaching, and disciplinary follow-up.
• Monitor supply levels, equipment readiness, and shift coverage.
• Respond to customer concerns and resolve routine service issues professionally.
• Help create a respectful, consistent work environment across shifts and teams.

Benefits

• Growth opportunities into leadership roles.
• PTO.
• Sick leave.
• 401(k) match.
• Eligibility for medical and dental insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed