Account Supervisor

Unica Enterprises•DeSoto, TX

6d•Onsite

About The Position

Unica Enterprises is seeking a self-motivated, energetic, and responsible Supervisor to oversee daily site execution at the McCowan Aquatics & Recreation Center in DeSoto, Texas. The role supports team leads and frontline staff and helps ensure work is completed safely, on time, and to customer standards. It serves as a bridge between frontline teams and site leadership, supporting consistent quality, coaching, communication, and accountability across shifts. The Account Supervisor helps coordinate people, supplies, workflow, and shift coverage; sets clear expectations and follows up; identifies quality and attendance issues; and supports employee onboarding and ongoing training. The position combines hands-on floor presence with supervisory work and may support evenings, overnights, weekends, or multiple shifts based on site needs. The employee may be required to wear a uniform and use personal protective equipment. Starting pay is $18.00+ per hour. The employer describes opportunities for growth into leadership roles and lists PTO, sick leave, a 401(k) match, and eligibility for medical and dental insurance.

Requirements

Strong knowledge of cleaning processes, safety expectations, and quality standards.
Ability to supervise multiple employees and manage shifting priorities.
Ability to document issues clearly and communicate them appropriately.
Ability to work effectively with HR, site leadership, and frontline staff.
Prior leadership experience in custodial, janitorial, facilities, or related operations is preferred.
Experience leading huddles, coaching employees, or supporting onboarding is preferred.

Nice To Haves

Prior leadership experience in custodial, janitorial, facilities, or related operations.
Experience leading huddles, coaching employees, or supporting onboarding.

Responsibilities

Supervise day-to-day work for assigned crews, shifts, or site areas.
Set daily expectations and help leads organize work across the team.
Conduct regular walkthroughs and quality checks.
Coach employees on performance, safety, attendance, and site expectations.
Support onboarding through shadowing plans, check-ins, and early follow-up.
Reinforce huddles, training topics, and policy reminders.
Track attendance issues, callouts, and performance concerns, and escalate as needed.
Partner with HR and the operations manager on documentation, coaching, and disciplinary follow-up.
Monitor supply levels, equipment readiness, and shift coverage.
Respond to customer concerns and resolve routine service issues professionally.
Help create a respectful, consistent work environment across shifts and teams.