Account Manager Sr- Nashville, TN

Fiserv • Remote, Tennessee, TN

2d

About The Position

The Senior Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services for an assigned client. The role manages and develops operational relationships with the client and requires an in-depth understanding of the client’s business, goals, strategies, and industry trends and directions. The position is based in Nashville, TN and may require travel of up to 20%.

Requirements

• High school diploma or equivalent experience.
• At least 3 years of customer service experience.
• Ability to travel up to 20%.

Nice To Haves

• Bachelor’s degree.
• Project management experience.
• Enterprise problem prevention and resolution experience.
• Ability to make independent decisions, exercise good judgment, and manage complex issues.

Responsibilities

• Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out the account plan.
• Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit.
• Provide various levels of reporting on accomplishments and in-process activities.
• Influence and work cross-functionally on critical initiatives, including incident response and process improvement, and develop and maintain standard operating procedures.
• Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED