Account Manager/Specialty Account Manager - TAVNEOS - Lakeland (Rare Disease)

Amgen•Jacksonville, FL

20h

About The Position

Amgen is seeking an Account Manager/Specialty Account Manager to carry out commercial activities in the assigned territory, which includes Lakeland and surrounding areas, and build customer relationships to drive demand for Tavneos (avacopan) in approved patients. Tavneos is indicated as an adjunctive treatment for adults with severe active ANCA-associated vasculitis (GPA and MPA), in combination with standard therapy including glucocorticoids. The role is field based and involves customer engagement in clinic or hospital settings as well as through digital channels. The role is accountable for territory-level product performance and requires disease-category expertise, product advocacy, account-management support, and knowledge of the local business landscape and its stakeholders and trends. The position partners with customers and internal teams to support appropriate access to treatment and demand creation. Relocation is not offered.

Requirements

For Account Manager Level 4: Bachelor's degree and 3 years of sales experience in the pharmaceutical, biotech, or medical device industry or hospital sales; or associate degree and 6 years of such sales experience; or high school diploma/GED and 8 years of such sales experience.
For Specialty Account Manager Level 5: Doctorate degree and 2 years of collective account management, sales, and commercial experience; or master's degree and 6 years; or bachelor's degree and 8 years; or associate degree and 10 years of such experience.

Nice To Haves

Prior experience in rheumatology, nephrology, and/or rare disease.
Consistent track record of creating access in managed markets.
Working knowledge of the territory, including existing relationships with key customers.
Experience developing and implementing critical initiatives with cross-functional business units to enable access and demand creation in key accounts.
Experience working with Medical Science Liaisons (MSLs), HOPE MSLs, medical platform or policy development, and opinion-leader engagement.
Strong communication and presentation skills, including experience with executive-level audiences.
Excellent negotiation skills.
Strong analytical skills and business acumen.
Demonstrated initiative, energy, enthusiasm, and ability to work in teams.

Responsibilities

Conduct effective in-person and virtual customer engagements.
Develop a territory business plan to achieve and exceed annual commercial goals.
Engage stakeholders across the patient ecosystem, including caregivers, healthcare professionals, case managers, nurses, and infusion centers across hospital and clinic settings.
Collaborate with internal functions, including MSLs, TLLs, the Field Access Team, and supporting sales teams.
Build referral networks with existing centers of excellence and establish new treatment centers of excellence.
Build and sustain relationships with stakeholders and senior decision-makers inside and outside Amgen.
Increase disease awareness among broader audiences, including patients and general practitioners.
Identify drivers and barriers, and coordinate pull-through initiatives across field teams.
Provide actionable field intelligence and recommendations to Amgen's home office.
Partner with Market Access Team Account Executives in shared accounts.
Promote Tavneos within its approved labeling and in accordance with industry and corporate legal and regulatory guidelines.
Understand customer needs and build strong customer relationships.
Advise customers and staff on payer policies and processes, including eligibility and benefit verification, prior authorization, and appeals or denials.
Use marketing resources to develop customer relationships and support confidence in prescribing Amgen medications for appropriate patients.
Report territory activity accurately and on time, and provide feedback to sales and commercial leadership, marketing colleagues, and other internal departments about changes in the business environment.
Complete required training classes and administrative duties accurately and on time.
Manage activity within the assigned promotional budget.
Attend medical congresses and society meetings as needed.
Help ensure timely patient access through patient services and savings programs.

Benefits

Health and welfare plans for employees and eligible dependents.
Retirement and savings plan with company contributions.
Medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.