Account Manager/ Specialty Account Manager - TAVNEOS - Manhattan South, NY

Amgen•New York, NY

11d•$145,311 - $215,025

About The Position

Amgen is seeking an Account Manager/Specialty Account Manager to carry out commercial activities in an assigned geography and establish customer relationships that drive demand for Tavneos (avacopan) in appropriate, approved patients. Tavneos is indicated as an adjunctive treatment for adults with severe active ANCA-associated vasculitis (GPA and MPA), in combination with standard therapy including glucocorticoids. This is a field-based role involving customer engagement in clinic and hospital settings, as well as through digital channels. The role is accountable for territory-level product performance and requires disease-category expertise, product advocacy, account-management support, and knowledge of the local business landscape and its stakeholders and trends. The Account Manager/Specialty Account Manager develops territory plans, engages stakeholders across the patient ecosystem and care settings, collaborates with internal teams, and builds referral networks and customer relationships. The role also supports access and pull-through efforts, provides market intelligence, promotes Tavneos ethically and within approved labeling, and ensures patients have timely access to patient services and savings programs.

Requirements

Account Manager (Level 4): Bachelor’s degree and 3 years of sales experience in pharmaceutical, biotech, or medical device industries, or hospital sales; OR associate degree and 6 years of such sales experience; OR high school diploma/GED and 8 years of such sales experience.
Specialty Account Manager (Level 5): Doctorate degree and 2 years of collective account management, sales, and commercial experience; OR master’s degree and 6 years of collective experience; OR bachelor’s degree and 8 years of collective experience; OR associate degree and 10 years of collective experience.

Nice To Haves

Prior experience in rheumatology, nephrology, and/or rare disease.
Consistent track record of creating access in managed markets.
Knowledge of the geography, including existing relationships with key customers.
Experience developing and implementing cross-functional initiatives that enable access and demand creation in key accounts.
Experience working with Medical Science Liaisons (MSLs), HOPE MSLs, medical platform or policy development, and opinion-leader engagement.
Strong communication and presentation skills, including experience with executive-level audiences.
Excellent negotiation skills.
Strong analytical skills and business acumen.
Demonstrated initiative, energy, enthusiasm, and ability to work in teams.

Responsibilities

Conduct live and virtual customer engagements.
Develop and execute a territory business plan to achieve and exceed annual goals set by commercial leadership.
Engage stakeholders across the patient ecosystem, including caregivers, healthcare professionals, case managers, nurses, and infusion centers, across hospital and clinic settings.
Collaborate with internal functions, including MSLs, TLLs, the Field Access Team, and supporting sales teams.
Develop referral networks with existing centers of excellence and establish new treatment centers of excellence to channel patients to treatment.
Build and sustain relationships with stakeholders and senior decision-makers inside and outside Amgen to advance business partnerships and customer relationships.
Build disease awareness beyond experts, including among patients and general practitioners.
Identify business drivers and barriers, and coordinate pull-through initiatives across field teams.
Provide actionable field intelligence and recommendations to Amgen’s home office.
Partner with Market Access Team Account Executives in shared accounts.
Promote Tavneos within approved labeling and in a comprehensive, fair, ethical manner consistent with industry and corporate legal and regulatory guidelines.
Understand customer needs and develop strong customer relationships.
Advise customers and staff about payer policies and processes, including eligibility and benefit verification, prior authorization, and appeals or denials.
Use marketing resources to develop customer relationships and confidence in prescribing Amgen medications for appropriate patients.
Communicate territory activity accurately and on time as directed by management.
Provide feedback to sales and commercial leadership, marketing colleagues, and other internal departments about changes in the business environment.
Complete all required training classes.
Complete administrative duties accurately and on time.
Manage efforts within the assigned promotional budget.
Attend medical congresses and society meetings as needed.
Ensure timely patient access through patient services and savings programs.

Benefits

Health and welfare plans for employees and eligible dependents.
Retirement and Savings Plan with company contributions.
Medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.