Account Manager / Specialty Account Manager - UPLIZNA Neurology (Rare Disease) - Akron, OH

Amgen•Columbus, OH

2d•$145,311 - $215,025

About The Position

The Account Manager / Specialty Account Manager, IgG4-RD represents Amgen products to physicians and other healthcare professionals, establishes product sales, and manages the assigned territory. The role provides disease information and education to medical professionals and other external customers involved in patient care, with a patient-centered focus on Immunoglobulin-Related Disease (IgG4-RD). The position executes strategic account business plans and marketing objectives, works across a matrix of internal partners, and uses available company resources and education programs to address knowledge gaps. It develops business relationships with local, regional, and national key opinion leaders and applies detailed therapeutic, clinical, and scientific knowledge in a consultative, technically oriented selling approach. The role requires compliance with company policies, including appropriate documentation and reporting. The territory is based in Akron, Ohio, and requires approximately 20–30% travel, including some overnight and weekend commitments.

Requirements

For Account Manager (Level 4): Bachelor's degree and 3 years of sales experience in pharmaceutical, biotech, medical device, or hospital sales; OR associate degree and 6 years of such sales experience; OR high school diploma/GED and 8 years of such sales experience.
For Specialty Account Manager (Level 5): Doctorate degree and 2 years of collective account management, sales, and commercial experience; OR master's degree and 6 years; OR bachelor's degree and 8 years; OR associate degree and 10 years of such experience.
Approximately 20–30% travel, including some overnight and weekend commitments.
Excellent written and verbal communication skills.
Strong organizational, analytical, and computer skills.
Proficiency in Microsoft Office.
Professional, proactive demeanor and strong interpersonal skills.
Ability to work independently in a fast-paced, highly challenging environment.
Documented track record of delivering consistent, exceptional performance.

Nice To Haves

Bachelor's degree strongly preferred; graduate business or healthcare-related degree preferred.
7+ years of experience in biotech, specialty pharmaceutical, or rare disease sales.
3+ years of rare disease/orphan drug experience; ultra-orphan experience preferred, and rare disease launch experience strongly preferred.
Immunology or rheumatology experience.
At least 3 years of in-office injection/infusion sales for a medical-benefit product requiring extensive coordination with patient access services.
Experience in a matrix selling environment collaborating with patient services, market access, medical affairs, and reimbursement, with significant focus on patient centricity.
Market development or deep profiling experience in rare, unmet medical-need spaces.
Experience educating healthcare professionals about complex diseases diagnosed through clinical observation and involving diverse patient profiles that do not always lend themselves to simple segmentation.

Responsibilities

Consistently achieve assigned sales objectives by promoting patient-centered disease and product education to healthcare professionals while adhering to corporate compliance guidelines.
Implement marketing plan goals through execution of a strategic account business plan.
Work in a matrix environment with Case Managers, Medical Affairs, the Patient Access team, and other relevant partners.
Use available resources and programs, including peer-to-peer education and cross-functional partners, to address identified knowledge gaps.
Navigate the healthcare landscape and identify opportunities across academic institutions, IDNs, accountable care organizations, private practices, and community hospital systems.
Establish productive business relationships with key local, regional, and national KOLs in the territory and assigned therapeutic areas.
Develop and maintain in-depth disease, therapeutic, clinical, and scientific knowledge.
Use a consultative selling approach and technical, solution-oriented selling techniques to meet the needs of healthcare professionals treating IgG4-RD patients.
Follow compliance and corporate policies, including appropriate documentation and reporting.

Benefits

Comprehensive employee benefits package.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.