Account Manager SMB- Business Sales

Verizon•Southfield, MI

8d•Onsite

About The Position

The Account Manager SMB – Business Sales role drives sales, service revenue, and customer relationships for business accounts in the 1–19 employee segment. The position develops new business and grows existing accounts by identifying customer challenges and recommending tailored technology solutions, with the goal of improving customers’ businesses and growing Verizon revenue. Solutions include integrated software and connectivity offerings such as Cloud, Security, ISP, VoIP, and Google platforms. The role uses prospecting, cold-calling, partner-selling, lead-generation campaigns, and social selling to qualify leads and create sales opportunities. It also involves retaining and managing the existing customer base, educating customers, building relationships with decision makers, presenting multi-product solutions, and tracking progress with sales-force automation tools. This is a mobile role based primarily at customer or field locations, with occasional visits to a Verizon location for training and meetings. Travel within the assigned territory may be up to approximately 50%; scheduled weekly hours are 40. Compensation is commission-based with base pay and target individual-based commission, with earnings varying by geography, performance, and experience.

Requirements

Bachelor’s degree or four or more years of work experience.
At least one year of relevant experience, demonstrated through work experience and/or military experience.
At least one year of sales experience.
Willingness to work in a mobile model and travel within the assigned geographic sales territory, with travel expected up to approximately 50% of the time.
Valid driver’s license.
Ability to explain complex technology in an understandable way and recommend solutions to business customers.
Ability and willingness to prospect, cold-call, take initiative, and close deals.

Nice To Haves

Associate’s or bachelor’s degree, or related certifications or college courses.
At least one year of business-to-business or outside sales experience, including business acquisition and prospecting or cold-calling.
Technology sales and educational experience, such as SaaS sales, CRM, Salesforce, other client-management tools, or social media.
Strong presentation skills in face-to-face and virtual settings.
Experience building and maintaining business relationships at all levels of client organizations.
Ability to work in a fast-paced, self-directed, entrepreneurial environment.
Ability to manage time and prioritize tasks to accomplish goals.
Ability to implement feedback and tailor an approach for success.

Responsibilities

Develop and qualify leads within the assigned territory through cold-calling, partner-selling, lead-generation campaigns, and social selling.
Acquire new business and incremental revenue to meet sales targets.
Retain, manage, and grow the existing customer base.
Educate and engage customers while presenting innovative business solutions.
Build relationships with key decision makers.
Present and create multi-product solution opportunities.
Understand and sell integrated software solutions, including Cloud, Security, ISP, VoIP, and Google platforms.
Track and report sales progress using sales-force automation tools.
Drive sales, increase service revenue, and manage relationships for accounts in the 1–19 employee segment.
Consult with customers to identify business challenges and recommend tailored solutions.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions, including matching for eligible contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included travel and gifts.
Five weeks of paid time off, including vacation, holidays, and personal days, as described in the role information.
Paid parental leave, including eight weeks for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks for the birthing parent.
Industry certifications through Verizon’s Get Certified program.
Discounts on Verizon products and services, including discounts of up to 50%.
Pet insurance and additional employee perks.
Eligible external hires may receive a $2,500 sign-on bonus and new-hire incentives up to $7,500.
Short- and long-term disability insurance, basic and supplemental life insurance, AD&D insurance, identity theft protection, and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance and tuition assistance.
Newly hired employees receive up to 15 vacation days per year, with additional vacation accruing with service.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.