Account Manager (LATAM)

Kinective • Mexico City, ME

1d • Remote

About The Position

Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s. At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.

Every role at Kinective exists to move the needle for our clients, partners, and the financial institutions we serve. As our Account Manager – LATAM, you will own Kinective’s most important commercial relationships across the region — serving as the trusted advisor, renewal owner, and growth engine for a portfolio of enterprise financial institutions and payment networks. You will take ownership of the full post-sale commercial lifecycle: protecting revenue, deepening product adoption, and identifying expansion opportunities within your book of business. You will also serve as the critical bridge between regional clients and Kinective’s US-based teams — bringing cultural fluency, market knowledge, and commercial instincts to every interaction. This role operates with significant autonomy and has a direct impact on retention and revenue growth across one of Kinective’s most strategic markets.

Requirements

• 5+ years of enterprise account management or client success experience, ideally in fintech, banking technology, or ATM/payment infrastructure
• Proven track record managing complex, multi-stakeholder accounts at the VP and C-suite level, with direct ownership of renewals and expansion revenue
• Strong working knowledge of the LATAM banking ecosystem; familiarity with markets such as Mexico, Colombia, or Ecuador strongly preferred
• Fluency in both Spanish and English — written and verbal — is required
• Comfortable operating independently in a remote, distributed team environment with a high degree of self-direction
• Willingness to travel across the region to support client relationships as needed

Nice To Haves

• Background in ATM operations, cash management, or self-service banking is a plus
• Experience managing SaaS or managed services accounts within financial institutions is a plus
• An existing professional network within banks, payment processors, or CIT companies in LATAM is a plus

Responsibilities

• Own and protect a portfolio of enterprise accounts across LATAM, ensuring high satisfaction, on-time renewals, and successful upsell and cross-sell execution
• Lead end-to-end expansion cycles — discovery, proposal, commercial negotiation, and close — identifying and developing new revenue opportunities as clients’ needs evolve and product adoption deepens
• Conduct regular business reviews with VP- and C-level stakeholders to demonstrate product value, reinforce the partnership, and create a clear path to renewal and growth
• Monitor account health across the portfolio, proactively identifying churn risk and leading escalation resolution before issues threaten the relationship
• Partner closely with Customer Success and Support to ensure clients achieve measurable outcomes — and that Kinective’s delivery matches the commercial commitments made at the point of sale
• Act as the primary commercial advocate for LATAM clients internally, translating regional context, market dynamics, and client feedback into actionable input for US-based product, GTM, and leadership teams
• Maintain accurate expansion pipeline, renewal timelines, and account data in the CRM, ensuring clean forecasting and clear visibility for leadership
• Gather and synthesize market intelligence and client feedback from across the portfolio to inform product development, pricing strategy, and regional GTM decisions

Benefits

• Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability)
• Flexible PTO, 11 company holidays, and generous parental and caregiver leave
• An immediately vested 401(k) with company contributions
• Wellness resources and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed