Account Manager III, Fulfillment

Flexport•Los Angeles, CA

13d•$70,000 - $93,000•Onsite

About The Position

Flexport is seeking a seasoned, proactive Account Manager III to support merchant success and sustainable growth in its fulfillment services. The role serves as a trusted liaison between merchants and internal teams, supporting retention and satisfaction through strategic alignment, clear communication, and operational excellence. It combines strategic client guidance with hands-on execution to strengthen long-term relationships and deliver value to clients. The Account Manager manages significant client relationships and a substantial portfolio, develops strategic account plans, identifies opportunities to expand services, and monitors account performance and risk. Working across Product, Operations, Sales, and other teams, the role advocates for clients and contributes client insights to service planning and product development.

Requirements

Bachelor’s degree in Business, Supply Chain Management, or a related field.
3–5+ years of experience in account management or client success.
Demonstrated success leading projects and driving strategic initiatives.
Proven ability to manage and grow significant client relationships, including a substantial book of business ($15M–$30M).
Strong strategic thinking and ability to translate complex business needs into actionable solutions.
Experience leading cross-functional project teams that deliver results.
Deep understanding of supply chain, logistics, or fulfillment industries and awareness of emerging trends and competitive dynamics.
Exceptional communication skills and ability to influence at multiple levels, internally and externally.
A compliance-first mindset and commitment to integrity and regulatory adherence.

Responsibilities

Follow established account management frameworks and processes to deliver consistent service across accounts.
Share best practices and customer insights with teammates.
Participate in and lead cross-functional projects to achieve strong client outcomes.
Lead strategic relationships with significant accounts and manage relationships with decision-makers, day-to-day contacts, and senior stakeholders.
Support initiatives that improve clients’ supply chain operations.
Develop and implement strategic account plans aligned with client objectives and Flexport’s growth goals.
Serve as the primary point of contact for merchants, anticipate needs, resolve inquiries, and proactively address concerns.
Advocate for clients within Flexport and ensure their priorities and goals are represented across teams.
Identify and pursue upsell, expansion, and new service opportunities within existing accounts.
Develop strategies to maximize retention, increase wallet share, and strengthen the strategic value delivered to clients.
Collaborate with leadership to shape service offerings using client insights.
Track and analyze account health, performance, and business impact metrics.
Lead strategic reviews of portfolio performance, growth opportunities, and risk mitigation.
Identify early indicators of client dissatisfaction and implement preemptive interventions.
Ensure compliance with regulatory requirements while supporting client satisfaction and business growth.
Coordinate with Product, Operations, Sales, and other teams to align priorities and address changing client needs.
Represent strategic clients’ perspectives in company planning and product development discussions.