Account Manager III, Fulfillment

Flexport•Los Angeles, GA

13d•Onsite

About The Position

Flexport is seeking a seasoned, proactive Account Manager III to support merchant success and sustainable growth in its fulfillment services. The role serves as a trusted liaison between merchants and internal Flexport teams, supporting retention and satisfaction through strategic alignment, seamless communication, and operational excellence. It combines strategic insight with hands-on execution to deliver value to clients and strengthen long-term relationships. The Account Manager leads strategic relationships with significant accounts, acts as the primary merchant contact and client advocate, and develops account strategies aligned with client objectives and Flexport’s growth goals. The role identifies opportunities to expand services and grow revenue, monitors account health and risks, and collaborates with Product, Operations, Sales, and other teams to ensure Flexport’s capabilities respond to changing client needs. The position also represents strategic client perspectives in company planning and product development.

Requirements

Bachelor’s degree in Business, Supply Chain Management, or a related field.
3–5+ years of experience in account management or client success, with demonstrated success leading projects and driving strategic initiatives.
Proven track record managing and growing significant client relationships, including a substantial book of business of $15M–$30M.
Exceptional strategic thinking and ability to translate complex business needs into actionable solutions.
Experience leading cross-functional project teams that consistently deliver exceptional results.
Deep understanding of supply chain, logistics, or fulfillment industries and awareness of emerging trends and competitive dynamics.
Exceptional communication skills and ability to influence at multiple levels, internally and externally.
A compliance-first mindset and commitment to integrity and regulatory adherence.

Responsibilities

Support the account management team in applying established frameworks and processes, share best practices and customer insights, and participate in or lead cross-functional projects.
Lead strategic relationships with significant accounts and provide exceptional service and partnership across stakeholder levels.
Manage relationships with client decision-makers, serve as a trusted strategic advisor, and build connections with day-to-day contacts and senior stakeholders.
Support initiatives to improve clients’ supply chain operations and develop strategic account plans aligned with client objectives and Flexport’s growth goals.
Build and maintain lasting merchant relationships; act as the primary point of contact, anticipate needs, resolve inquiries, and proactively address concerns.
Advocate for clients within Flexport and ensure their priorities and goals are represented across teams.
Identify and pursue upsell, expansion, and new service opportunities within existing accounts.
Develop strategies to maximize client retention, increase wallet share, and elevate the strategic value Flexport delivers.
Collaborate with leadership to shape service offerings using client insights.
Track and analyze account-health, performance, and business-impact metrics; lead strategic portfolio reviews covering performance, growth opportunities, and risk mitigation.
Identify early indicators of client dissatisfaction and implement preemptive interventions.
Ensure compliance with regulatory requirements while maintaining client satisfaction and business growth.
Coordinate clients and internal teams around strategic priorities; collaborate with Product, Operations, Sales, and other teams to meet changing client needs.
Represent strategic clients’ perspectives in company planning and product development discussions.