Account Manager III

CorVel Corporation•Glen Allen, VA

10d•$83,494 - $139,002•Remote

About The Position

The Account Manager III manages customer relationships at the executive level and acts as an extension of the client. The role communicates agreed-upon expectations to field offices and grows business market share by meeting or exceeding customer expectations, providing stewardship reporting, supporting customer goals, and introducing, selling, and implementing additional services. This is a remote position.

Requirements

Bachelor's degree, national certification, or equivalent in business or sales and marketing.
Demonstrated experience in account management.
Knowledge of CorVel services and completion of all CorVel Product Training Modules.
Proficiency in Microsoft Office applications and CRM software, including Salesforce.
Strong communication and presentation skills, with the ability to build relationships.
Strong interpersonal skills and commitment to customer service.
Ability to work collaboratively and independently.
Highly developed organizational, analytical, and time-management skills.
Business acumen, enthusiasm, and decorum.
Ability to balance customer orientation with a results-driven approach.

Nice To Haves

Training within the insurance industry, managed care, or a related field.

Responsibilities

Provide consultative customer service for one or more new or established accounts.
Introduce new services independently or with assistance as needed.
Handle local or regional accounts.
Manage accounts with revenue in one region and at least $1 million per account, with combined revenue across accounts exceeding $3 million.
Grow revenue within existing accounts.
Manage all aspects of accounts receivable collections in conjunction with operations management.
Conduct regular client stewardship meetings and oversee the integrity and delivery of client-specific reports and information; identify trends and provide CorVel solutions to market and business challenges in a consultative role.
Maintain continuous customer communication to identify and meet service expectations; engage senior management in account status, challenges, and goals. National and large accounts have an RVP assigned as a senior operations representative.
Raise concerns or potential issues proactively with management and executive team members; maintain an open-items matrix documenting issues and resolutions.
Coordinate internal customer setup and external implementation.
Coordinate and attend customer meetings, ensuring CorVel participants are engaged.
Discuss, understand, and meet service standards agreed upon by CorVel and the customer.
Develop and maintain account service instructions, communicate them to service staff, and post them on the Intranet.
Manage contract renewals and price increases, coordinating with the AE and/or management team as appropriate.
Present information to customers in an organized and persuasive manner for contract renewals, service issue discussions, or additional product sales.
Attend the Monthly Account Manager Call regularly.
Provide monthly account updates and document new service opportunities in Salesforce.com.
Perform additional duties as assigned.