Account Manager I

American Red Cross • Statewide, OH

2d

About The Position

The American Red Cross is seeking an Account Manager for its Ohio Region. This individual contributor works under limited supervision and applies subject matter knowledge to understand and address specific needs and requirements. The role develops and implements strategies to identify, cultivate, and expand a diversified population of blood sponsors in an assigned territory. It also involves managing stakeholder relationships, analyzing market and business data, supporting sponsor-collection initiatives and communications, assisting with proposals and contract negotiations, and identifying operational improvements. Some travel may be required, and the employee is responsible for providing their own transportation for business purposes.

Requirements

• Bachelor's degree in marketing, sales, communications, or a relevant field.
• At least 3 years of related experience, or an equivalent combination of education and related experience.
• Basic proficiency with a personal computer and word-processing, spreadsheet, and database applications, as applicable.
• Good organizational skills and the ability to manage multiple priorities effectively.
• Excellent oral and written communication skills, including training and presentation skills.
• Current valid driver's license and a good driving record.
• Ability to work on a team and lead through influence.
• Ability to communicate medical product and patient needs to an external audience.
• Operational flexibility to meet sudden and unpredictable needs.
• Ability to use a personal computer and applicable software for sustained periods.

Nice To Haves

• Knowledge of group dynamics, direct sales, customer maintenance techniques, and negotiation skills, and ability to develop and implement programs effectively.
• DEI experience.
• Experience with media interviews, communications, or acting as a spokesperson.
• Executive presence.
• Cultural competency and credibility in the Black community.

Responsibilities

• Design, develop, and implement a strategic market plan in partnership with Donor Recruitment leadership to identify, cultivate, and expand a diversified population of blood sponsors within the assigned territory.
• Manage complex internal and external stakeholder relationships, including project management and executive-level relationship development.
• Analyze data, conduct research, identify trends, perform business-plan analyses and feasibility studies, and prepare reports and recommendations for management review.
• Implement blood-sponsor collection initiatives, including initial outreach and relationship-building with key demographics.
• Support external corporate communications by developing and disseminating communications and marketing materials to relevant sponsor demographics.
• Assist in developing proposals and support contract negotiations.
• Identify opportunities for operational improvement and assist with implementing relevant action plans.
• Provide personal transportation for business purposes.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on FLSA status and tenure.
• 11 paid holidays, comprising six core holidays and five floating holidays.
• 401(k) with up to a 6% match.
• Paid Family Leave.
• Employee Assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level