Account Manager I

Delta Dental Plan of Michigan • Dublin, OH

13d • Hybrid

About The Position

The Account Manager I implements, services, and retains assigned existing groups while maintaining strong client relationships. The role serves as a liaison among Delta Dental groups, agents, and consultants to ensure effective program administration and that service needs are met. It supports client retention and renewals through issue resolution, client education, proposal work, and coordination of implementation and enrollment activities.

Requirements

• Bachelor’s degree in business administration, communications, or a related field; a suitable combination of education, training, or experience will be accepted.
• Knowledge of the insurance industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Strong analytical skills.
• Ability to resolve problems using independent judgment.
• Must hold a state health insurance license or obtain one within three months of employment.
• Must have a well-maintained UAW-assembled or CAW (Canadian Auto Workers)-assembled motor vehicle.

Nice To Haves

• Previous experience in sales, account management, or marketing.

Responsibilities

• Meet client service needs and resolve issues, including those involving billing, claims, and eligibility.
• Provide ongoing training and education to clients about the organization’s strengths and advantages to help meet renewal goals.
• Process and review small bids and quoted materials received from groups and agents for accuracy.
• Work with agents on proposals and alternative offerings for their customers.
• Organize, coordinate, and prepare for implementations, renewals, negotiations, underwriting involvement, benefit fairs, and open enrollment meetings.
• Maintain working relationships with agents, brokers, group contacts, and key individuals in the group benefits department through sales calls, conferences, conventions, entertainment, and special events.
• Assist with product development and strategies with management to support small-market growth.
• Participate in business and professional organizations to develop relationships and improve knowledge.
• Perform other related assigned duties as necessary to complete the primary responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level