Account Manager I

ADVANTAGE MEDIA SERVICES LLC • Valencia, CA

6d • $21 - $29 • Onsite

About The Position

The Account Manager I manages day-to-day communication among clients, the client services team, and operations, and ensures billings are properly captured in coordination with Finance. The role also handles administrative responsibilities and supports client transitions, service delivery, quality control, safety, purchasing, building maintenance, and security. The position operates in a professional office environment and may include other assigned duties, including work in other areas or facilities. Employees must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

• At least 2 years of experience in promotional material management or in business-to-business or business-to-consumer service companies.
• Operations experience.
• Reporting and analysis experience.
• Proven client relationship-building ability.
• Results-oriented, proactive approach, strong multitasking, and troubleshooting abilities.
• Ability to conceptualize integrated solutions to business problems to help clients achieve goals.
• Experience with Microsoft Office, including Word, Excel, and Outlook, and ability to learn the order-processing and warehouse-management system.
• Excellent written and verbal communication skills.

Responsibilities

• Represent AMS in all communications with clients.
• Project-manage the client transition process when new clients sign on.
• Coordinate client service activities across operational areas, including production, receiving, shipping, and IT.
• Work with operations staff to implement client programs and processes in response to client needs.
• Define and monitor quality-control measures and tolerances for functional areas based on client and AMS requirements.
• Supervise assigned client service and administrative staff.
• Audit payroll data for billing accuracy and generate client billing information.
• Attend regularly scheduled meetings with clients and the operational team.
• Manage the company safety policy, rules, regulations, and monthly meetings.
• Manage purchasing for AMS within defined requirements.
• Assist the General Manager with building maintenance and security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed